Manager- Technology Infrastructure

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As the Manager of Communications and Change Management Specialist at CVS Health, you will play a pivotal role in overseeing the strategic development and execution of communication plans that facilitate effective change management within the organization. Your responsibilities will include crafting and disseminating clear, engaging content across multiple platforms, driving the adoption of transformative initiatives like Microsoft Copilot, and leveraging AI tools such as ChatGPT to optimize communication processes. You will also analyze and optimize technology investments, monitor contract-related data, and deliver insights and value realization across our technology portfolio. Your strong writing skills, proficiency in MS Teams, and experience with AI and ChatGPT will be crucial in managing a team dedicated to enhancing colleague experience and organizational performance.

Key Responsibilities:

·Develop and implement comprehensive communication strategies to ensure effective change management processes.

·Collaborate with cross-functional teams to align communication efforts with organizational goals and initiatives.

·Design and deliver engaging content across various platforms, including the company intranet, MS Teams, and Viva Engage, to inform and educate colleagues about changes and updates.

·Measure the effectiveness of communication strategies and make data-driven decisions to improve outcomes.

·Providing self-service resources to equip colleagues with the necessary skills and knowledge for embracing change.

·Drive strong promotion and adoption of new initiatives, particularly the rollout of Microsoft Copilot, which is owned by our organization.

·Utilize AI tools, including ChatGPT, to enhance communication strategies and content creation.

Required Qualifications

• 5 years of experience in communications, change management, or a related field.

• 3 years of using MS Teams and MS Office 365 applications.

• 3 years of AI and ChatGPT prompts.

• 3 years of experience creating intranet articles, MS Teams posts, and Viva Engage posts.

• 1 years of experience for video creation using animation platforms.

Preferred Qualifications

• Excellent writing and communications skills, with adherence to AP style guide, excellent grammar, and familiarity with Axios writing style.
• Strong interpersonal and collaboration skills to work effectively with all levels of the organization.

• Ability to manage multiple projects simultaneously and meet tight deadlines.

• Adept at using digital communication tools and platforms, with a focus on driving engagement and adoption.

• Prior work in a Digital Colleague Experience Management Office.

• Organizational change management industry certifications.

Education

• Bachelor’s degree, or equivalent experience (HS diploma 4 years relevant experience)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Salary : $66,330 - $145,860