What are the responsibilities and job description for the Manager, PMO & Client Solutions position at SF Staffing Solutions?
This position reports directly into the IT director of Insurer & Employer Solutions and leads a team of project managers, project implementation specialists and technical account managers in the execution of client facing projects and key account technical support for the Insurer and Employer Solutions (IES) lines of business. Interface effectively with peers and partners across the IT organization including Development Teams, Quality Assurance, Application Support, the PMO, Process Management and Infrastructure. .
JOB RESPONSIBILITIES :
- Provide overall leadership to the team of project managers, implementation specialists and technical account managers to ensure timely delivery of client facing projects and top notch customer care for the largest ExamOne clients.
- Ensure adequate training for all team members.
- Support and coach the team by understanding the core businesses and environment as well as the technology solutions supporting them.
- Utilize, maintain and ensure the consistent use of appropriate project management disciplines, standards and methodologies.
- Interface effectively in key relationships including internal business partners, key external clients and IT peers including Development Teams, Application Support, the PMO, and leaders within the broader organization.
- Manage the demand and prioritization process for client facing projects in partnership with both business stakeholders and the process owners in IT.
- Ensure that the processes for project management, time reporting, and project portfolio reporting for IES IT are in alignment with both the IES business needs and the requirements of the organization.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Skills & Requirements
ESSENTIAL SKILLS :
