What are the responsibilities and job description for the Clean Energy Specialist position at SFC Energy North America?
About SFC Energy North America
We are a leading technology company specializing in cutting-edge DMFC (Direct Methanol Fuel Cell) and Hydrogen Fuel Cell solutions for stationary and mobile hybrid power systems.
Committed to sustainability and technological excellence, we provide clean energy solutions for diverse industries. Our team is passionate about empowering businesses to reduce their carbon footprint and contribute to a greener future.
About the Role
We are seeking a highly skilled Service Technician and Customer Service Specialist to join our Orem, Utah-based team. As a key member of our service team, you will be responsible for diagnosing and repairing equipment, as well as interacting with clients to address their needs and ensure satisfaction.
Your Responsibilities
- Diagnose and troubleshoot technical problems and ensure timely resolution.
- Conduct repairs and replacements of faulty components or systems to restore full functionality.
- Install and set up our products and systems according to specifications.
- Test and verify the proper functioning of our EFOY fuel cells after repairs or installations.
- Coordinate with other service centers and the HQ for data exchange to optimize service and customer experience.
Providing Excellent Customer Service
- Respond promptly and professionally to customer inquiries and service requests.
- Offer guidance and instructions to customers on the operation and maintenance of our products.
- Identify and address customer concerns or complaints, striving to achieve complete customer satisfaction.
- Maintain excellent communication and build strong relationships with customers.
