What are the responsibilities and job description for the Service Technician position at SFC Energy North America?
Job Title: Service Technician and Customer Service Specialist
SFC Energy is a leading technology company specializing in cutting-edge DMFC (Direct Methanol Fuel Cell) and Hydrogen Fuel Cell solutions for stationary and mobile hybrid power solutions. Committed to sustainability and technological excellence, we are pioneers in providing clean energy solutions for diverse industries.
We are looking for a skilled and customer-focused Service Technician to join our team at our location in Orem, Utah, United States. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a dedication to providing top-notch service to our customers.
Key Responsibilities:
- Perform installation, troubleshooting, and repairs:
- Diagnose and troubleshoot technical problems and ensure timely resolution.
- Conduct repairs and replacements of faulty components or systems to restore full functionality.
- Install and set up our products and systems according to specifications.
- Test and verify the proper functioning of our EFOY fuel cells after repairs or installations.
- Coordinate with other service centers and the HQ for data exchange to optimize service and customer experience.
- Provide technical support and customer service:
- Respond promptly and professionally to customer inquiries and service requests.
- Offer guidance and instructions to customers on the operation and maintenance of our products.
- Identify and address customer concerns or complaints, striving to achieve complete customer satisfaction.
- Maintain excellent communication and build strong relationships with customers.
Requirements:
- Proven experience as a Service Technician or similar role.
- Excellent troubleshooting and problem-solving skills.
- Strong understanding of electrical, mechanical, and electronic systems.
- Proficient in using diagnostic tools and equipment.
- Exceptional customer service and communication abilities.
- Ability to work independently and adapt to changing priorities.
- Valid driver's license and willingness to travel to customer sites as necessary.
Preferred Qualifications:
- Technical certification or degree in a related field, customer service experience is a plus.
- Experience with preparing quotations and with ERP Systems.
- Familiarity with energy or related industries.
About SFC Energy:
SFC Energy is a fast-growing company part of SFC Energy AG, a German-listed company (F3C) which is strongly driven by technological innovation. We offer an exciting environment to work in, challenging tasks, and a fantastic team.
