What are the responsibilities and job description for the National Account Manager position at SFE- Southwest Foodservice Excellence?
Comprehensive Account Leadership: Serve as the central leader for a national client operating across multiple states, overseeing 32 contracts. Provide unified leadership and strategic oversight to ensure consistent service delivery and contract execution across all regions.
Multi-Contract Management: Manage the complexities of many separate contracts, ensuring each contract is executed effectively while maintaining consistency in service and relationship management across all sites.
Contract Strategy & Bid Management: Lead the strategy for re-bidding and renewing contracts in coordination with the client’s needs and internal legal teams. Ensure contract terms are optimized for both the company and client, while managing compliance across varying state regulations and contract requirements.
Client Relationship Management: Build and maintain strong, long-term relationships with key decision-makers across all sites and states. Serve as the primary point of contact for escalations, strategic planning, and executive-level communication.
Financial Acumen: Understanding financial principles related to budgeting, forecasting, and pricing strategies to ensure profitable contract management and growth.
Cross-functional Coordination: Work with internal teams, including operations, legal, finance, and customer support, to manage and deliver contract-specific solutions tailored to each region’s requirements, while ensuring cohesive strategy and execution at the national level.
Project Management: Proficiency in project management methodologies to oversee multiple initiatives simultaneously, ensuring timely delivery and alignment with client objectives.
Sales Growth & Expansion: Identify opportunities for expanding services within existing contracts and potentially securing additional business with the client by understanding their evolving needs and operational challenges across all locations.
Contract Performance Monitoring: Regularly track and report on the performance of each contract, providing analysis on contract compliance, client satisfaction, and identifying areas for improvement or additional support.
Operational Excellence: Expertise in streamlining operations and eliminating inefficiencies, ensuring that business processes are efficient, effective, and aligned with the overall business model.
Performance Management: Skill in establishing performance metrics and KPIs to assess the effectiveness of contract execution, service delivery, and overall business performance.
Data-Driven Insights: Leverage data to inform strategic decision-making, using insights from the performance of contracts to drive efficiencies, improve service delivery, and recommend account growth strategies.
Continuous Improvement Mindset: Openness to feedback and a proactive approach to seeking opportunities for process enhancements and service delivery improvements.
Market & Competitor Awareness: Stay informed about market conditions, competitor activities, and local regulatory changes in each state to ensure the company remains competitive and proactive in addressing client needs.
Travel: Willingness to travel regularly across multiple states to meet with client stakeholders, fostering relationships and overseeing contract execution.
Qualifications:
Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
Proven experience in managing large, complex accounts with multiple contracts, ideally within Contract Foodservice.
Strong contract management skills, with an understanding of multi-state regulatory environments and bid management processes.
Excellent sales, negotiation, and leadership skills, with a demonstrated ability to navigate complex client relationships.
Strong communication, presentation, and interpersonal skills, with the ability to manage senior-level relationships.
Ability to lead and collaborate effectively across internal teams and manage multiple contract priorities.
Strong analytical skills with a focus on using data to drive decision-making and improve account performance.
Proficiency in Salesforce CRM software, Microsoft Office Suite.
Reside in the Grand Rapids or Detroit metro areas of Michigan.
Preferred Qualifications:
Experience in the K-12 sector.
Established network and experience managing multi-state contracts or clients.
Proven leadership in overseeing complex, high-value accounts with a large geographic footprint.
Physical Demands & Work Environment
Ability to speak, read, write and understand English and/or dominant language at the school
Be able to work in a standing position for long periods of time (up to 5 hours)
Be physically able to lift, reach, bend and stoop frequently lift up to 50 pounds
Be able to safely lift and easily maneuver cases of food frequently weighing from 25 to 40 pounds
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