Customer Service Enrollment Specialist

We're excited to announce that the Ramirez Organization is currently hiring and looking for enthusiastic, hard-working, and friendly individuals to join our team. As a part of our organization, you'll be supporting a vast network of clients, and your role will be crucial in upholding our mission : "to protect every child and serve all working people." This position is 100% remote, allowing you to earn an incredible living while having the flexibility to choose the working hours that are convenient for both you and your family. Responsibilities : Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements : Must have access to a computer and high speed internet. 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system Here's what you can expect if you become a part of our team : - Flexible Schedule with Weekly Pay : We understand the importance of work-life balance, and we offer a flexible schedule that fits your needs. You'll also receive weekly pay with a generous weekly and monthly bonus structure, ensuring financial stability. - 100% Remote Position : Enjoy the comfort and convenience of working from your own home or anywhere else you prefer! - Weekly Trainings lead by Top Leaders : We believe in continuous personal and professional development. With weekly trainings led by top leaders, you'll have the opportunity to enhance your skills and grow within our organization. - Life Insurance : We value the well-being of our employees and offer life insurance coverage to support their security. - Health Insurance Reimbursement : Your health matters to us too! We provide health insurance reimbursement to ensure you're well taken care of. - Industry-leading resources and technology : You'll have access to industry-leading resources and technology to support you in your role and deliver outstanding results. If you're interested in being considered for this opportunity, please reply with a resume or share your previous job experiences. We'd love to learn more about your skills and how you can contribute to the Ramirez organization. Powered by JazzHR