What are the responsibilities and job description for the Airline Customer Service Agent - Chinese/English Speakers position at SFO?
Company Description
PrimeFlight Aviation Services provides major airlines and airports with the ground handling services, aircraft services and terminal services necessary for the safe and reliable operation of aircraft and the comfort and enjoyment of passengers. Through our national footprint, proprietary transition process and executive leadership composed of industry veterans, we've earned a solid foundation and track record of providing exceptional, value-driven airline services. Whether it's total handling or individual services, PrimeFlight has the right mix of service breadth and executional expertise to meet the ever-changing needs of our customers.Overview
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Hourly Pay $22.90 - $24.90 per hour
Bilingual Required: English - Mandarin and or Cantonese
Are you ready to soar into a career that’s as dynamic and diverse as you are? If you have a passion for helping others and thrive in fast-paced, international environments, Pacific Aviation invites you to join our exceptional team at San Francisco International Airport.
About the Opportunity
As an Airline Customer Service Agent, you will play a vital role in ensuring travelers have a seamless and enjoyable journey. Whether you’re guiding passengers through check-in, assisting at boarding, or providing a helping hand during arrivals, every day brings new challenges and opportunities to make a difference.
Responsibilities
What You’ll Do
- Welcome Passengers with Warmth: Be the first friendly face passengers encounter, assisting them with check-in and navigating their journey.
- Deliver Exceptional Service: Support travelers with diverse needs, providing a calm and reassuring presence in a bustling airport environment.
- Ensure Smooth Operations: Handle documentation with precision, from passports to boarding passes, and resolve challenges on the go.
- Collaborate as a Team: Work with fellow agents, airline staff, and supervisors to provide seamless services to passengers.
- Prioritize Safety and Efficiency: Adhere to airline regulations and maintain a secure environment for passengers and staff.
Qualifications
We are looking for team players who excel in customer service and are ready to embrace the dynamic nature of airport operations. You might be the perfect fit if you:
- Spread Positivity: Your upbeat attitude is contagious and inspires those around you.
- Enjoy Variety: Interacting with passengers from diverse backgrounds energizes you.
- Have strong communication skills in English and either Mandarin or Cantonese (required).
- Are calm under pressure, finding solutions even during busy or stressful situations.
- Are computer literate, with accurate data entry skills and attention to detail.
- Have the stamina to stand for extended periods.
- Are flexible and available to work various shifts, including weekends and holidays.
Why This Role is Exciting
From international flights and wide-body airplanes to diverse passengers and a vibrant airport atmosphere, this role offers a front-row seat to the exciting world of aviation. With Pacific Aviation’s dedication to nurturing talent, you’ll have opportunities to grow your skills, connect with people from all walks of life, and make a meaningful impact on travelers' experiences.
Ready to Take Off?
If you’re ready to embark on an exciting journey in the airline industry and join a team that values your contributions, we’d love to hear from you. Apply today and become part of the Pacific Aviation family!
Pacific Aviation is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Must be legally authorized to work in the U.S. for any employer.
- Must pass a background check and drug test.
- Must attend 5 days of computer training.
- Must be available to work at least 4 days per week, including weekends and holidays.
Benefits
At Pacific Aviation, we believe in creating a supportive and inclusive environment where our team members can thrive. As part of our team, you’ll enjoy:
- Comprehensive Benefits: Fully paid medical, dental, and vision insurance, a 401(k) plan with company match, and paid time off.
- Career Growth: Opportunities to acquire technical skills and advance into leadership roles.
- Supportive Culture: Join a team built on respect, trust, diversity, and collaboration. Celebrate your contributions through employee appreciation events and programs.
- Convenient Perks: Discounted BART Clipper cards or employee parking permits, uniform provision, paid training, referral bonuses, and cell phone plan reimbursements.
Salary : $23 - $25
