Duty Manager

Overview

AvAirPros Services

AvAirPros Services is a privately held, employee-owned commercial aviation consulting and management firm serving airlines and airports across the US.

AvAirPros Services offers a competitive salary and a generous benefits package that includes company-paid health benefits for employees, paid time off, and employee ownership.

AvAirPros Services is proud to be an Equal Opportunity Employer; we embrace and celebrate diversity and are committed to maintaining an inclusive work environment for all.

Please send your resume and inquiries to employment@SFOTEC.com

Responsibilities

The Duty Manager is responsible for representing SFOTEC and the SFOTEC Managing Director's Office as necessary during their assigned shift. Key responsibilities include:

General

• Responds to and assists in mitigating emergencies as necessary.
• Maintains quality control standards for performance, reliability, serviceability, and safety for the international terminal and ramp operations.
• From time to time, attends key airport stakeholder meetings on behalf of SFOTEC and/or the Managing Director as required.
• Completes daily on-duty shift reports for submittal to SFOTEC Senior Management, Airlines, and Airport Community. Provides weekly and monthly performance report dashboards and scorecards.
• Performs additional duties as assigned by SFOTEC Senior Management and Executive Committee.

Terminal Operations

• Oversees and monitors all SFOTEC-managed systems and equipment, including but not limited to check-in counters, baggage handling, make-up and claim units, checkpoints, passenger loading bridges, gate management, FIDs, and dynamic signs.
• Monitors operational performance of all equipment maintained by SFOTEC.
• Coordinates with Airlines, Airport, TSA, CBP, vendors, and contractors as required to ensure each airline receives an optimal level of services.
• Monitors passenger flows at check-in aisles, security checkpoints, FIS, and other key locations.
• Specifies, evaluates, recommends, and/or administers policies, practices, and programs necessary to ensure a safe, efficient work environment.
• Collaborate with Ramp Coordination to assist Airlines, Ground Handlers, and Vendors as needed, ensuring their aircraft turn-around processes do not negatively impact daily planning and gate assignments in the International Terminal and Terminal 1.

Ramp Coordination

• Proactively oversees and monitors all SFOTEC-managed gates at the ramp-level to ensure airlines, ground handlers, and associated vendors are executing their assigned duties safely and on-time in accordance with established Airline l
• Physically assists Airlines, Ground Handlers, and Vendors as needed to ensure their aircraft turn-around processes do not negatively impact daily planning and gate assignments in the International Terminal and Terminal 1.
• Actively seeks out solutions to improve the Ramp environment from health and safety, security, and operational perspectives. Evaluates, recommends, and/or administers policies, practices, and programs necessary to ensure a safe, efficient work environment on the ramp.
• Liaises with Ramp Control Towers A & G to report any gate issues involving delayed flight departures, including emergencies, safety-related issues, aircraft mechanical delays, airline, ground handler, and vendor issues, gate equipment failures, and any other operational issues observed.
• Works closely with SFO Airfield Safety in responding to emergencies and resolving safety­ related issues involving aircraft operations, ramp personnel, and GSE equipment. Develops and enforces common use SFOTEC Ramp Safety Policy and Procedures guidelines.
• Maintains quality control standards for performance, reliability, serviceability, and safety for the International Terminal and Terminal 1 ramp operations through the use of provided electronic devices and software technologies.

Qualifications

Job Type: Full-time

Salary: $70,000.00 - $90,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Experience level:

5 years

Shift:

10 hour shift

Morning shift

Night shift

Weekly day range:

Every weekend

Ability to commute/relocate:San Francisco, CA 94125: Reliably commute or planning to relocate before starting work (Required)

Experience:Airline or Airport: 5 years (Required)License/Certification:Driver's License (Required)

Shift availability:Day Shift (Required)Night Shift (Required)

Work Location: In person

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Salary : $70,000 - $90,000