What are the responsibilities and job description for the Strategic Account Manager position at SFX - Warehouse Associate?
Job Type
Full-time
Description
Duties / Responsibilities :
Serve as the primary contact for clients in assigned portfolio on day to day requests and inquiries.
Manage to established client standard agreements to ensure customer satisfaction.
Partner with management to understand clients' needs and exceed expectations.
Manage all aspects of client orders from data submission through delivery.
Develop and provide detailed reporting.
Track, monitor, and report on delivery performance to ensure all metrics and SLAs are met.
Submits quotes with detailed specifications and requirements to technoloy.
Facilitate client meetings and have accountability for deliverables.
Inform management on customer needs and business opportunities as needed.
Inform and participate in the resolution of client impacting challenges.
Parter with internal teams to ensure that all client expections are met.
Requirements
Required Skills / Abilities :
Demonstrate a commitment to industry specific knowledge, processes, practices, tools, and behaviors with a proven track record of project participation or management.
Confidence and experience working with senior-level leadership both internally and externally.
Experience managing client portfolios.
Attention to detail and strong multi-tasking skills.
Can communicate effectively, lead meetings, and maintain documentation that is shared with customers, sales, and management.
Is flexible and can adapt to change.
Works well in diverse teams with a sense of urgency, while being willing and able to make course corrections as the business and clients evolve.
Has the core values of Trust, Respect, Integrity, and Teamwork and is accountable for their actions.
Comfortable working in a fast-paced environment with a high tolerance for high-volume daily client requests.
Positive attitude.
Proven experience building client loyalty
The ability to ask probing questions to identify new opportunities within the existing portfolio.
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