GUEST SERVICES REPRESENTATIVE-REGULAR, PART-TIME

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Subject to a collective bargaining

agreement.

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Background :   The

San Francisco Zoological Society (“Society”) is a non-profit institution that

manages and raises funds for San Francisco Zoo and Gardens (“Zoo”).  The Society’s mission is summarized as the 3

c’s : to connect our visitors with

wildlife so that they care about

nature and ultimately conserve

it.  The Society endeavors to meet or

exceed the standards of its industry peers, including those established by the

Association of Zoos & Aquariums (“AZA”). For over 25 years, the Society has

been continuously accredited by the AZA.

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Upholds the Society’s mission, core values (respect,

professionalism, resiliency, efficiency, equality) and other

policies / procedures outlined in the Employee Handbook and elsewhere.

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SUMMARY mso-bidi-font-family : Times New Roman;layout-grid-mode : line>

The Guest

Services department supports the Society’s first C : “connect.”  A Guest Service

Representative (“GSR”) supports the Society’s efforts to connect with its

nearly 1 million visitors and may be assigned to one or more of the following

areas :

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Admissions

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Membership Services Office

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Gate House

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Main Desk

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Puffer Train

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Carousel

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ESSENTIAL DUTIES & RESPONSIBILITIES mso-bidi-font-family : Times New Roman;layout-grid-mode : line>

include the

following, but other duties may be assigned & required :

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ADMISSIONS :

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Collects cash or credit card payments for admission to

Zoo and for ride tickets

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Provides general information to Zoo guests

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MEMBERSHIP SERVICES OFFICE :

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Sells memberships, performs related functions and

explains the benefits of the membership

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Prints membership cards and distributes coupons

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Provides general information to Zoo guests

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GATE HOUSE :

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Scan or tear admission tickets or vouchers

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Provides general information to Zoo guests

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Screen for compliance to Zoo Rules and Regulations (i.e.

service animals, skateboards)

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Provides general information to Zoo guests

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MAIN DESK :

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Operates telephone console and radio to receive and

direct / send incoming messages

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Distributes mail and oversees courier services (pick-up

and receipt)

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Receives and routes facsimile transmissions

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Orders copier, postage machine and other office supplies

as needed

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Maintains visitor logs and directs visitors as requested

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Perform miscellaneous clerical duties

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Provides general information to Zoo guests

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TRAIN & CAROUSEL :

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Sells tickets at Ride locations

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May provide Puffer Train relief

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Tests equipment before opening Carousel to patrons

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Collects tickets and moves controls to start and stop

Carousel

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Provides general information to Zoo guests

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GENERAL :

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Ensures cleanliness and serviceability of admissions,

reception, and rides areas

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Reports all equipment, maintenance and supply needs to

lead or supervisor

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Interacts with Zoo guests courteously and offers proper

attention at all times

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REQUIRED QUALIFICATIONS mso-bidi-font-family : Times New Roman;layout-grid-mode : line>

To perform this job successfully, an

individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and / or

ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

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EDUCATION : mso-bidi-font-size : 10.0pt;font-family : Arial,sans-serif;mso-bidi-font-family :

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High school diploma or general

education degree (GED).

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EXPERIENCE : mso-bidi-font-size : 10.0pt;font-family : Arial,sans-serif;mso-bidi-font-family :

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Minimum six months customer service

and cash handling experience. CPR training preferred.  The Zoo’s Red Cross CPR training will be

offered to interested candidates.

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OTHER QUALIFICATIONS : 12.0pt;mso-bidi-font-size : 10.0pt;font-family : Arial,sans-serif;mso-bidi-font-family :

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Minimum age requirement 18 years.

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PHYSICAL DEMANDS : mso-bidi-font-size : 10.0pt;font-family : Arial,sans-serif;mso-bidi-font-family :

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The physical demands described here

are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is regularly

required to use hands; and talk or hear.

The employee frequently is required to stand and walk.  The employee is occasionally required to sit,

reach with hands and arms, and climb or balance.  The employee must regularly lift and / or move

up to 10 pounds and occasionally lift and / or move up to 50 pounds.

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WORK ENVIRONMENT : mso-bidi-font-size : 10.0pt;font-family : Arial,sans-serif;mso-bidi-font-family :

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The work environment characteristics

described here are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is frequently

exposed to moving mechanical parts, fumes or airborne particles, and outside

weather conditions.  The noise level in

the work environment can be loud.

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Bilingual candidates are encouraged to

apply.  EOE.

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Salary Range : $20.33–$22.09 / per

hour (effective 1 / 1 / 25)

Please

apply via our web site at : Arial,sans-serif>

https : / / candidate.offerdox.com / clients / c32a6703-4c9c-4d70-b296-b438a4f2cf91 / jobs /

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Please include a resume and a cover letter detailing

your experience as it relates to this position.

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Ref : 46)

Salary : $20 - $22