What are the responsibilities and job description for the Repair Coordinator II position at SGF Global?
The Company provides trusted security solutions to the global market. This division of the Company comprises other two brands. Together, they design, develop, and manufacture video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Our solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Repair Coordinator, Federal Technical Center, Contractor position
- Hours : 7 : 00 AM to 3 : 30 PM
- Possible overtime
The Federal Technical Center (FTC) is the premier subscriber depot dedicated to providing world-class subscriber service to the U.S. Federal Government Market Division customer base.
The scope of this position is to properly receive customer subscribers (2-way radio communication devices) in our tracking system. This entails receiving deliveries, unpacking boxes, data research / validation, customer engagement and data entry of information pertaining to the customer and device. Individual must be goal oriented, self-motivated, and able to manage tasks with a high degree of accuracy and attention to detail. Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives. Ability to interface with all FTC teams, Service and Sales Teams, and Customer base with assertiveness and a positive attitude.
Experience with handling customer assets, accurate data entry, and strong verbal and written communication skills. Ability to multi task, and maintain attention to detail is a must to ensure timely processing of devices and a high level of Customer Satisfaction. Strong organizational and prioritization skills are required. Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities. Must possess strong computer skills, telephone skills, the ability to take direction and work with superiors, take initiative and drive results. Must be flexible, and have the ability to maintain a positive attitude while managing a heavy work load. During peak times, overtime may be available.
Individual must possess :
Supplier intake notes :
Assignment is for 3 months to start with extensions in 3 months increments up to 2 years based on needs of the business and worker performance
Since this assignment can go thru 2 years the Hiring manager is looking for people with stable work history
Do you have any time off planned during the Hiring process? If so, do you have anyone designated to do interviews on your behalf and make the hiring decision on your behalf. not while I am sourcing this position
Onsite or remote or temp remote due offices being closed to COVID : onsite only
If Temp to hire, what is the FTE salary range :
Pay rate :
Assignment duration : 3 months Extension will most like be needed.
Work Schedule (Will this resource work any OT?) : 7 : 00 AM to 3 : 30 PM with possible OT
How long will the training be for this resource before they are expected to work independently : Short Training and then it will be a job shadow type of training
Interviews Information (How many interviews, type of interviews) : 30 min onsite with HM
Reason for new request : increased workload
What Top skills / software and previous are most important to you?
Job Category : Engineering
