What are the responsibilities and job description for the Reunion Customer Service Rep. position at SGF Global?
JOB DESCRIPTION
Job Description :
- Respond promptly to customer inquiries via email, maintaining high levels of professionalism and customer satisfaction.
- Effectively multitask and manage various customer service requests and administrative duties.
Learn and adapt quickly to new tools, systems, and processes to better assist customers.
Manage incoming requests in a fast-paced, high-volume environment, demonstrating agility and adaptability.
Be resourceful in providing solutions to customer needs, navigating complex scenarios when necessary.
Use Google Suite tools (Documents, Sheets, Forms, Gmail, etc.) to track and manage information.
Stay committed to a high standard of service, maintaining a positive and can-do attitude throughout all interactions.
Take initiative to learn and implement new technologies as needed for the role.
Daily Tasks :
Email Correspondence : Respond to and manage a high volume of incoming emails from alumni, ensuring prompt, professional, and accurate communication.
Phone Support : Answer and return calls to alumni, addressing inquiries, providing assistance, and resolving issues as needed.
Alumni Registration : Assist with registering alumni on our registration platform, ensuring accurate data entry and troubleshooting any issues that arise during the registration process.
General Support : Provide ongoing administrative assistance to the Events Team as needed, maintaining smooth operations during the Reunion season.
PAY RATE :HYBRID ROLE : FROM START DATE TO END OF APRIL WILL NEED TO BE ONSITE MONDAY AND TUESDAY BUT CAN WORK FROM HOME WED- FRIDAY.
Starting in May- need to be onsite 100%
Working commencement weeked is required ( memorial day weekend)
What are the daily hours (schedule) for this role? (i.e : 9-5, 8-5)? If part time / per diem, please specify approximately how many hours.
9 : 00 AM - 4 : 30 PM US Eastern Time
Job Responsibilities :
Are there any specific tools the resource will need to know how to use?
Google suite (Documents, Sheets, Forms, Gmail)
What is the ideal personality for someone in this role?
Positive attitude, friendly, resourceful
Must the resource be bilingual? If so, in what language?
Provide the TOP 3 "must have" skills?
Customer service skills, multi-tasker, attention to detail
Which skills are "nice to haves"?
Enjoys working in a fast paced environment, good team player
Type of experience needed?
Excellent customer service and communication skills, particularly in email correspondence.
Strong multitasking abilities and an aptitude for staying organized under pressure.
Ability to quickly grasp new concepts, processes, and tools.
Comfortable working in a fast-paced, ever-changing environment with the ability to pivot when necessary.
Resourceful, proactive, and able to problem-solve effectively.
Proficient with Google Suite (Docs, Sheets, Forms, Gmail, etc.).
Eagerness to learn and adapt to new technology.
Positive, can-do attitude and a strong commitment to delivering excellent service.
Available and committed to working through June 6, 2025, with possible shifts over Memorial Day Weekend (May 23-25, 2025).
Are there any specific tools the resource will need to know how to use?
Proficient with Google Suite (Docs, Sheets, Forms, Gmail, etc.)
What is the ideal personality for someone in this role?
Positive, can-do attitude and a strong commitment to delivering excellent service.
What is the reason / justification for this need?
Temporary Customer Service support is required to manage high-volume email and phone inquiries during Reunion season. This role will be funded by the Reunion budget, not through HR, to assist the Events Team. This is an existing, consistent annual request.
