What are the responsibilities and job description for the Technical Support Engineer position at SGF Global?
Job Summary
This position is responsible for providing customer support to eye care professionals around the world. Responsible for the preventive maintenance, repair, and technical consulting on a variety of ophthalmic medical equipment / devices and other related instrumentation of the eye care industry.
Assists in maintaining a reliable inventory and with keeping accurate records on all assigned equipment. Provides assistance to technicians and operators of electronic equipment.
- Repairs, tests, and calibrates medical equipment according to OEM recommendations.
- bility to read, analyze, and interpret technical literature, schematics, and drawings
- ssists in ordering replacement parts and supplies necessary for the servicing of medical equipment.
- Prioritizes work load effectively and complete all work assignments in a timely manner.
- Maintains accurate documentation as required by current policies and procedures.
- Required to support multiple doctors, hospitals and facilities as assigned.
- Must have effective communication skills, both oral and written.
- Must have excellent interpersonal and customer service skills.
- Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
- Familiarity with the setup and application of test equipment.
- Demonstrated competency in utilizing and maintaining computer and server-based medical equipment, medical record databases, and proprietary and generic software; experience with TCP / IP, HL7, networking, network security, and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security
- Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Ex ISO 13485
- Other duties as assigned.
This Job Is Ideal for Someone Who Is :
Dependablemore reliable than spontaneous
Adaptable / flexibleenjoys doing work that requires frequent shifts in direction
Detail-orientedwould rather focus on the details of work than the bigger picture
Autonomous / Independentenjoys working with little direction
Education :
Associate (Preferred)
Experience :
Biomedical Equipment Technician : 2 years (Preferred)
Basic knowledge of electronic needed
Being able to work with CRM Software
Work Location :
Most work is done on site, but travel is required for service call, trainings and trade shows. It could be within USA or Overseas. 10% travel required
Languages :
English and Spanish required
Physical demand and other Requirements
Must be able to lift a minimum of 50 Lbs
Sometimes overtime is required
Sitting, Standing, and Walking
