What are the responsibilities and job description for the End-User Services Support Specialist position at SGII Inc dba SeneGence?
Job Description
Job Description
The End User Services Support Specialist is responsible for providing configuration and support for SeneGence International's desktop environment. This role requires the ability to successfully handle and execute project assignments with minimal supervision. Strong verbal and written communication skills, as well as excellent interpersonal skills with a focus on delivering superior customer service, are essential for interacting with all levels of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provide phone and email support using a ticket management system.
- Support desktops, laptops, tablets, printers / copiers, smartphones, and applications.
- Deploy new systems and onboard new employees.
- Provide technical support and training to users.
- Track and resolve issues, ensuring timely resolution.
- Document, analyze, and troubleshoot desktop, server, and network application issues.
- Assist with special projects as required.
- Update knowledge base with documented resolutions.
- Escalate problems as necessary.
- Other duties as requested by business need.
QUALIFICATIONS REQUIRED FOR POSITION :
QUALIFICATIONS DESIRED FOR POSITION :
CERTIFICATES / LICENSES REQUIRED FOR ROLE :
CERTIFICATES / LICENSES REQUIRED FOR ROLE :
PHYSICAL DEMANDS :
Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; frequent lifting up to 40 pounds; occasional carrying up to 60 pounds; may be subject to walking or sitting for extended periods of time, reaching, and bending; and vision, speech, and hearing sufficient to perform the essential tasks.
WORKING CONDITIONS :
Working environment is primarily in an office setting; requires the use of a telephone and other office equipment; and requires some travel to various locations to provide support, training, and systems design. This position is subject to occasional mandatory overtime.
SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law.
