Mgr - Client Services

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

Position Summary

The Mgr – Client Services manages, coordinates and leads an assigned client base in all aspects of projects and programs. This position acts as conduit for project information to ensure that all critical delivery, quality, margin and client expectations are met. The Mgr – Client Services is a critical member of the Client Services team in ensuring all client and business goals are met.

Job Responsibilities

• Leads internal project teams for client assignments.
• Manages all steps of projects to ensure that project timing and budget stays on track.
• Initiates necessary meetings, issuing requests and directing flow of information, to ensure projects are properly moving forward.
• Understands and interprets account sales forecasts as they relate to timing of execution for project and drives project to meet the forecast.
• Works with team to create project timeline as well as management of the timeline to ensure that key milestones are met. Raises awareness to account manager and project team if/when milestones are not met. Holds team members accountable for delivering prescribed information / solutions / deliverables previously agreed to meet critical dates.
• Works with team to coordinate availability and approvals of certain key elements during course of project to include, but not limited to, detailed drawings, artwork, distro lists, instruction sheets, carton labeling information, proofs, furnished item status, etc.
• Coordinates and communicates change management within project and developing corresponding plan alterations.
• Ensures proper and complete project closure, and invoicing.
• Manages inventory disposition, and other after-the-project duties such as inventory awareness (bill as ship) and e-commerce activity.
• Oversees a team of employees to ensure proper project support / client satisfaction and margin achievement.
• Works with team to deliver projects to clients at or above predicted margin.
• Performs performance evaluations with each group member; provides yearly goals and targets for improvement.
• Manages problem escalation process as needed.
• Ensures that proper processes and procedures are effectively trained and maintained by department.
• Ensures department goals are met.
• Achieves annual business plan operating profit per client base.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
• Additional duties as assigned.
  
  

Qualifications / Requirements

• Bachelor’s Degree in Business, Marketing or related field
• Advanced degree (MBA, Master’s) preferred
• 8 years progressive project management experience; or equivalent combination of education and experience
• 5 years in a leadership role (direct or indirect). Prior managerial/supervisory experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
  
  

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.
  
  

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.