What are the responsibilities and job description for the Key Account Specialist Remote position at SGS?
The Key Account Specialist performs a variety of account management / coordination activities in accordance with SGS procedures and processes and accreditation requirements to ensure all customer contracts are administered to meet customers needs and expectations and deliver the highest level of customer satisfaction.
This position is 100% remote
Job Functions
- Be the primary point of contact for selected clients.
- Become the clients focal point for SGS CBE services post contract award and work to the agreed client plan
- Monitor and manage contract performance.
- Monitor the performance of SGS regarding client specific KPIs.
- Identify risks with respect to poor performance / client expectations
- Manage commercial aspects of the contract including profit maintenance and business development opportunities.
- Provide liaison between CBE personnel involved in the performance of the contract and manage contract communication.
- Undertake contract specific activities including design and development of contract documentation organization of required training project reviews and reporting.
- Communicate with auditors regarding program announcements procedures etc. and coordinate any auditor trainings as agreed upon between SGS and client.
- Report to the clients Senior Management at set intervals on the performance and results of the project activities.
- Achieve client retention targets and receive high customer satisfaction survey results by providing excellent customer service.
- Manage risk with respect to poor performance and client expectations. Report to management on a recurring basis on the results and corrective action being taken.
- Promote the image capability and integrity of the company.
- Implement process improvements to ensure we continuously improve on our service delivery metrics specifically the timely issuance of certifications to achieve expectations
- Any other projects that might be assigned from time to time
- Identify and drive business development opportunities for existing client accounts in the US and CA selected by management. Identify and provide inputs on new revenue opportunities will be developed for each client and align with internal stakeholders.
- Collaborate with the sales team responsible for converting the new business development opportunities into a sales win. Work with the sales team during pre / contract sales negotiations and presentations.
- Achieve annual targets for identifying new business development opportunities that are realized into Sales.
- Achieve annual new business development targets that are converted into realized sales for the business. Your business development pipeline will be evaluated quarterly to ensure that you are trending toward achieving the annual target.
Qualifications :
Education and Experience
Knowledge Skills and Abilities
Computer Skills
Benefits
Additional Information :
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and / or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability please callfor assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Remote Work : Employment Type :
Fulltime
Key Skills
Guest Services,Front Office,Gym,Document Control,Airlines
Vacancy : 1
Salary : $25 - $29
