What are the responsibilities and job description for the Restuarant General Manager, La Loba by Oscar Amador Edo position at SH Hotels & Resorts?

Restaurant General Manager, La Loba by Oscar Amador Edo

Apply locations 1 Hotel Seattle time type Full time posted on Posted 2 Days Ago job requisition id JR100836

Grow with us...

Life at SH is based on a simple idea : the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests. We’re currently in search of a General Manager for our new Signature Restaurant in our sprouting soon 1 Hotel Seattle, who shares these values and will champion them. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.

To manage the restaurant day to day operations with energy, motivation and commitment to deliver outstanding service and financial results through having a servant leadership style supported with quality management decisions. Lead the restaurant team from the front to create a fun, authentic and original dining and bar experience that will support the core values of the food and beverage department.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Through your team create an experience that makes every guest who leaves wanting to return.
Encourage your team to focus on sales to enhance our guests dining and bar experience.
Ensure all your management team table touch during service.
Give your team honest and open performance feedback and support them to do better.
Monitor, coach and support your team to exceed sales targets with passion and fun.
Ensure there are adequate resources, systems, in place to operate efficiently.
Establish clear service objectives with team and set measurable and relevant goals.
Keep up to date with company best practice and service trends.
Ensure that correct staffing levels are established to provide consistent outstanding levels of guest service.
Encourage individuality, innovation and initiative in management and team members.
Proactively analyze service and financial developments, and drive business performance with focus.
Ensure opening, preparation, service and closing standards of the bars and restaurant are to company brand standards and policy.

LEADERSHIP

Lead the restaurant and bar teams by example.

Make “see it, own it and solve it” a standard for you and your management team.

Owning and directing the restaurant and bar teams during key trading periods.

Identify operational issues, establish cause and take inclusive action to remedy.

Take ownership of financial and operations issues and find lasting quality solutions.

Promote a culture of ownership of the guest in the restaurant and bar.

Delegation of tasks to Key team members to encourage personal development while retaining accountability and responsibility for checking the quality of work done.

RELATIONSHIPS

Actively support and build relationships with all departments and external stakeholders.

Support and manage individuality to deliver a memorable and unique experience for all guests.

Work with the back of house team and kitchens managers to improve and resolve operational bottlenecks and issues.

Resolve differences and work towards a one team attitude within the restaurant and bars and wider business.

Actively remove barriers and solve relationship issues within the team.

OUR GUESTS

Strive to deliver the perfect dining experience within the restaurant and bars.

Make sure the mood of the dining experience is fun, upbeat and positive with all team members smiling and making eye contact.

Deal with and recover all complaints to ensure our guests leave wanting to recommend us.

Actively seek feedback from our guests during service, taking ownership of any issues raised.

Ensure every table is “touched” by a manager during service as a standard.

Continually evaluating service performance and challenge yourself and the team to step up.

Create an environment where the guest experience is seamless when using the restaurant or bar.

FINANCIAL AND KPI

Manage and deliver all company KPI and company incentives through great communication, coaching, follow up and supporting the restaurant and bar teams.

Learn and use effectively the IT systems available to aid achievement of financial and budgeted objectives.

Achieve set payroll targets, F&B margins and Profit and loss targets through effective planning and proactive management control systems.

Where objectives and targets have been missed create and develop an action plan to deliver the required results.

Ensure use of Infogenesys and cash handling procedures are to company standard.

To ensure all daily, weekly and monthly administration procedures are adhered to and completed on time.

HEALTH AND SAFETY / LEGAL / ADMIN

To be personally aware of and ensure the restaurant and bars compliance with regards to any legal requirements in relation to Licensing, Food Safety and Hygiene and Health and Safety.

Ensure that all required daily, weekly and monthly paperwork is completed, checked and filed in accordance with company policy.

Ensure all team members are aware of, and trained to comply with all legal, company and SOP standards and any other policies, practices or procedures as required by the Food and Beverage Management team.

Identify and report all maintenance, Hazards, or risks to the Food and Beverage Director.

HUMAN RESOURCE

Give honest and open feedback daily to your team to improve the guests dining and bar experience.

Managing your team with a firm but fair management style that encourages contribution and personal development.

Never accept poor performance, always motivate, coach and develop our people to improve.

Liaise with the HR department with regards to disciplinary procedures, employment terminations, transfers, new starters as per company policy.

Manage poor performance, attendance, holiday and sickness.

Identify and implement staff training as necessary to develop the team and to ensure all employees attend any legal training or company training.

Ensure training and development of the team is appropriate to achieve all required service standards.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Salary : $85,000 - $110,000

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer.

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Salary : $85,000 - $110,000

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