What are the responsibilities and job description for the Customer Service Agent - Retail position at SH Solutions?
SH Solutions specializes in the direct marketing and retail sales field for nationally recognized companies in the telecommunications industry. Through our work with these clients, we have helped grow their business tremendously. Our approach is simple, using client-provided leads, we work with very specific customers, focusing on building strong relationships, and suggesting solutions to their needs.
We have just expanded our reach to a brand new location in the Bend area. We are looking to add an AT&T Customer Service Agent to our team who can receive training from our top Sales Assistants in order to become an expert in the role.
Responsibilities of the AT&T Customer Service Agent:
- Receive hands-on and classroom-style training from top Sales Assistants and company leadership in order to fully understand entry-level responsibilities
- Become an expert in client product knowledge to be able to educate customers and overcome any objections
- Work directly with customers on a daily basis and maintain professionalism with each interaction
- Master the full sales cycle and ensure that all customer sales are properly completed
- Upsell products and services that may be beneficial for each individual customer
- Maintain contact with customers after sales are made to ensure superior customer experience
- Keep a detailed record of all customer interactions so that our clients may maintain an accurate update of their customers
- Work closely with other Entry Level Sales Assistants and assist when others may need assistance
- Attend daily team meetings to discuss individual and company goals
We are looking for someone who:
- Has a high school diploma or GED equivalent
- Is looking for a new challenge and growth opportunity
- Has a passion for working with people, both internally and externally
- Rises above the status quo and has a competitive spirit
- Thrives in a fast-paced, team-oriented environment
#LI - Onsite
We are willing to provide complete training for the right candidates! If you feel that you are a great fit for this position, submit your resume today and we will reach out to you within 24-48 hours.
Salary : $40,000 - $55,000
