What are the responsibilities and job description for the Customer Care Specialist position at Shabby Fabrics?
Customer Care Specialist
About Shabby Fabrics
Shabby Fabrics is an online retailer located in beautiful Post Falls, Idaho. Founded in 2005, Shabby Fabrics has become a leader in the quilting industry internationally through innovative design, original art, and cutting-edge technology. As we continue our impressive growth trend, we are seeking a full-time Customer Care Specialist to join our team.
Job Summary
Our Customer Care Specialists provide the highest level of care to our valued customers via phone, email, chat and text. During slower call times, you will assist our operations and order fulfillment teams with a variety of tasks.
Duties / Responsibilities
•Provide the highest level of customer care through a genuine and helpful connection with our customers.
•Promptly answer phone calls with a friendly voice.
•Process phone orders and suggest additional products based on the customers’ needs.
•Use active listening and effective communication to meet customer needs, answer questions and resolve any concerns or complaints.
•Assist operations and order fulfillment times during times of slower call volume.
•Additional duties as assigned.
Required Skills / Abilities
•Excellent verbal and written communication skills.
•Excellent arithmetic and computation skills, especially pertaining to measurements (i.e. yards, inches).
•Excellent organizational skills and attention to detail.
•Strong problem-solving skills.
•Must be a self-starter / motivated with minimal supervision.
•Ability to quickly learn about new products and how to appropriately suggest them to customers.
•Ability to work autonomously and as part of a team.
•Proficient with Microsoft Office Suite.
Physical Requirements
•Ability to stand, sit and/or walk for prolonged periods of time
•Must be able to distinguish between colors
Compensation Package
•In addition to a competitive salary, our benefits also include health insurance, dental, vision, PTO, 401K with a generous match, paid holidays, employee discounts and paid breaks.
