What are the responsibilities and job description for the Sales and Customer Support Associate position at Shabby Fabrics?
About Shabby Fabrics
">Shabby Fabrics is a renowned online retailer in the quilting industry, celebrated for its innovative designs, original art, and cutting-edge technology.
Job Role
">We are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service via phone, email, chat, and text.
Key Responsibilities
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• Provide exceptional customer care by building strong relationships with our valued customers.
• Respond promptly to phone calls and emails, ensuring prompt resolution of customer inquiries.
• Process phone orders efficiently and suggest relevant products based on customer needs.
• Utilize active listening and effective communication skills to meet customer needs, answer questions, and resolve any concerns or complaints.
• Collaborate with operations and order fulfillment teams during slower call times.
• Perform additional duties as assigned.
Key Skills and Abilities
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• Excellent verbal and written communication skills.
• Strong arithmetic and computation skills, particularly in measurements (yards, inches).
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.
Benefits and Perks
">We offer a comprehensive compensation package including health insurance, dental, vision, paid time off, 401K with a generous match, paid holidays, employee discounts, and paid breaks.
