What are the responsibilities and job description for the Customer Service Technician position at Shack Shine?
Shack Shine. It's. All. About. People.
Shack Shine is looking for GREAT PEOPLE to grow with the company, as we have just launched a new location in Brighton for spring 2025.
Shack Shine is a home service company, specializing in window washing, gutter cleaning, power washing and Christmas lights services for a high-end clientele.
Shack Shine is hiring for a full time Customer Service Technician to join our production team.
No direct experience? No problem! We care about who you are way more than your experience and will happily train the right person!
THE IDEAL CANDIDATE IS:
- Highly detailed, organized, and efficient
- Customer focused with a passion for delivering outstanding results
- Reliable, able to show up to work on time each day
Those who enjoy working outdoors, with their hands and not being micromanaged will love this job!
DESCRIPTION OF DUTIES:
- Completing window washing, gutter cleaning, pressure washing and Christmas light installation of high-end residential homes.
- Organizing and managing equipment, including an awesome Mercedes Sprinter van
- Working with clients to provide exceptional customer service
SKILLS AND REQUIREMENTS:
- Friendly personality
- Reliability - show up to work on time each day
- Ability to work with ladders, and comfortable with heights is a must
- Able to do physical work including bending, lifting, and handling tools
- Driver's license and acceptable driving history
HOURS: Full time Monday – Friday with occasional Saturdays if desired.
WHAT YOU GET WHEN WORKING AT Shack Shine:
Pay and Bonuses:
- Starting pay of $23 per hour, depending on experience
- Many Bonus Opportunities, including:
- 1. Revenue per hour bonus ($1,$2, $3, $4, etc., up to $10)
- 2. Daily production bonus ($20-$40)
- 3. Upsell bonus (5%-10%)
- 3. Google Review bonus ($10-20 per)
- 4. Employee referral bonus ($300 per)
- 5. Self Generated Leads bonus ($20 per)
- Tips from our wonderful customers (including credit card tips)
- All bonuses and tips are paid out each pay period (every 2 weeks)
- On average technicians earn an EXTRA $400 per month via bonuses and tips
Additional Benefits:
- Full Uniform Provided (Polos, Jacket, Hat, Work Pants)
- Classroom and jobsite training
- Dedicated van and equipment
- Company matching 401K after 120 days of employment
- 1 Week (40 Hours) Paid Vacation after 120 days
- 2 Weeks (80 Hours) Paid Vacation after 2 Years
Shack Shine is not only are we launching a new office in Brighton for the spring of 2025, we also have an office in Saline, MI that has been open for 8 years! There is plenty of room for growth and advancement.
We are very proud to be named the "2018 & 2019 Franchise of the Year", 2021 & 2022 Ann Arbor SPARK FastTrack Awards winner, and most recently the 2023 "Griswold Award" winner.
Please apply with a resume and brief summary of why you would be a great fit for our team.
*This position has a planned start date of approximately April 7th.
*Must be able to commute to our office every morning located at: 4023 S Old US 23 Brighton, MI 48116
Maintenance Technician, General Maintenance Technician, General Laborer, Technician, Lead Technician, Power Washer, Pressure Washer, Window Cleaner, Window Washer, Christmas Lights, Detailer, Porter, Outdoors
Job Type: Full-time
Pay: From $23.00 per hour
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- On-the-job training
- Paid time off
- Referral program
Shift:
- Day shift
Ability to Commute:
- Brighton, MI 48116 (Required)
Work Location: In person
Salary : $23
