What are the responsibilities and job description for the Production Support Specialist position at Shades of Light,LLC?
Job Description
Job Description
Production Support Specialist - Full-Time
Days / Hours Required : Monday - Friday 9 : 00 am – 5 : 00 pm
Starting Pay : Based on Experience
Company Overview
Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home décor products, including rugs, furniture, mirrors, fans and wall décor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.
Job Summary
The Support Specialist is responsible for providing support to our Production Team leaders within the organization. This position ensures the smooth operation of day-to-day activities by managing high levels of data entry, inventory management, vendor relations, handling communication, and assisting with strategic initiatives. The role requires strong attention to detail, organization, communication, and problem-solving skills to facilitate the productivity and success of leadership and production teams.
Job Requirements / Expectations :
- Support projects, ensuring deadlines are met and deliverables are achieved
- Collaborate effectively cross-departmentally with teams such as Accounting, Quality Assurance, Production Managers and Supervisors
- Organize and maintain records, files, and office systems in accordance with company policies
- Use phone system to make outbound calls, route calls, and take inbound calls providing excellent internal and external customer service standards
- Strong knowledge of office equipment, computer hardware, and peripheral devices as well as above average computer skills and proficiency with Microsoft Office products; technical aptitude to learn internal systems and required platforms
- Maintaining adequate inventory levels to support production timelines
Qualifications :
Benefits :
We offer an attractive benefits package including :
