What are the responsibilities and job description for the Customer Service/Inside Sales position at Shaffer's Irrigation & Outdoor Lighting?
Overview
Are you a people person with a knack for turning conversations into connections? Do you enjoy the fast pace of a growing business and thrive when balancing sales, service, and scheduling? If you're ready to play a key role on a dynamic team—this opportunity might be made for you.
We’re looking for an Inside Sales Support Representative & Customer Service professional who brings energy, organization, and initiative to the table. This role blends relationship-building with operational support, making it ideal for someone who enjoys wearing many hats and contributing directly to the company’s growth.
What You’ll Do:
Sales & Lead Development
- Identify and qualify new leads through social media, email campaigns, phone calls, and networking.
- Promote services to potential clients, including landscapers, property managers, builders, and homeowners.
- Conduct proactive follow-ups on estimates and proposals to move prospects through the sales funnel.
- Execute client satisfaction surveys and help enhance the customer experience.
Customer Service & Support
- Handle incoming customer inquiries with professionalism and care.
- Track and document customer interactions and feedback in the CRM system.
- Investigate concerns and work collaboratively with internal teams to ensure timely resolutions.
Scheduling & Coordination
- Schedule service crews efficiently based on job requirements and client needs.
- Maintain organized records, route correspondence, and manage administrative logistics.
- Assist in coordinating marketing efforts and event planning as needed.
What You Bring:
- Proven experience in inside sales, customer service, or a similar role.
- Familiarity with CRM tools and strong organizational habits.
- Excellent communication and follow-up skills—both verbal and written.
- A self-starter attitude with the ability to work independently and collaboratively.
- A problem-solving mindset and willingness to learn and grow.
Success Looks Like:
✨You build trust quickly and can clearly communicate the value of our services.
✨You follow through, follow up, and always look for the next opportunity.
✨You adapt to shifting priorities and thrive in a fast-paced environment.
✨You show initiative—stepping up and stepping in where needed.
Why Apply?
✨ Be part of a team that values initiative, collaboration, and professional growth.
✨ Enjoy a vibrant workplace culture with people who care about what they do.
✨ Make a direct impact in a growing, community-minded business.
- To Apply:
Send your resume and a short cover letter to hr@shaffersirrigation.com—tell us why you’re excited about this opportunity and how you’d make a great addition to the team!
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 30 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Quarterly bonus
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $22