What are the responsibilities and job description for the ACDelco Account Manager position at Shaheen Chevrolet?
Drive Your Career Forward with the #1 Parts Distributor in Michigan!
Are you a customer-focused sales professional with a passion for automotive parts? Join Shaheen Parts Warehouse the #1 parts distributor in Michigan and #3 in the nation!
We're looking for a Customer Success & Account Growth Specialist to manage and expand our warehouse parts clientele, with a special focus on high-volume battery accounts. In this role, you'll build lasting relationships, boost sales, and bring innovative product solutions to our customers.
What Youll Do:
- Strengthen and grow key customer accounts
- Strategically sell our full product line to meet customer needs
- Work closely with manufacturers to enhance sales presentations
- Drive new business and maximize existing accounts
- Represent the Shaheen and ACDelco brands with professionalism and expertise
What You Bring:
- 2-4 years of sales/customer success experience
- Strong communication & relationship-building skills
- Proven ability to drive sales growth & customer satisfaction
- Valid drivers license for on-site customer visits
Why Shaheen?
Join a powerhouse team at a nationally ranked parts dealer with endless growth opportunities, great benefits, and a company culture that values your success.
- Potential to earn $50,000 per year
- Monday through Friday schedule, no weekends
- Medical, Dental, Vision, Disability, & Life insurance *Benefits START on the first day of the month following 30 days of employment - no long wait to get insured!*
- 401K plan with employer match
- Paid time off, including vacation & holiday
- Job stability & growth opportunities (we promote from within)
- Employee discounts on vehicles, parts and service
- Family owned and operated
SUMMARY
Overall responsibility for customer satisfaction and account management/growth to warehouse parts clientele. Specialize in battery account business from assigned accounts through personal and phone contacts, while managing and growing general client support in designated zones. Battery account emphasis on maintaining key high-volume accounts while expanding SPW sales with additional product lines. Executes a supportive, customer service strategy for key accounts maintaining developed relationships as well as deepening them through committed service and attention to growing needs. Additional business from existing accounts, and new accounts, as directed by management.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Visits assigned customers.
Strategically utilize full product line to existing and prospective customers as solutions to identified customer challenges.
Creatively package warehouse services and products to align with target businesses.
Maintains knowledge of complete product line.
Identify sales opportunities that support customer success and SPW/ACDelco growth.
Coordinate with internal management and external resources from manufacturers for effective product presentations; including partnering for sales calls, clinics, etc.
Obtains parts manager/battery manager approval for any special pricing.
Participate in continuous improvement of customer contact strategy and customer service.
Follows up on parts orders to ensure that customers have been served properly.
Provides completed call reports and CRM data.
Updates customer records to reflect changes to customers' names, addresses, etc.
Attend training seminars when possible.
Acts as a public relations liaison for the Shaheen brand as well as the ACDelco General Motors brands.
Maintains professional appearance.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work with variety of customer types to quickly identify customer needs, discover opportunities for customer success and increased sales of SPW products and services.
Strong interpersonal and communication skills.
Proven track record for customer retention and satisfaction.
Ability to create dynamic, complex, highly targeted proposals customized to the specific needs of the customer.
Strong organizational and analytic skills.
Self motivated with a strong ability to support and motivate others.
Ability to work well under pressure and proven ability to meet deadlines.
Adept at managing multiple tasks simultaneously, and excellent self-management skills.
EDUCATION and/or EXPERIENCE
Two to four years related experience and/or training; or equivalent combination of education and experience.
Two to three years customer satisfaction experience. Business/sales growth examples preferred.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit and use hands ands fingers to handle or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and explosives. The noise level in the work environment is usually moderate.
Salary : $50,000
