What are the responsibilities and job description for the Digital Product Manager position at Shake Shack?
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
We're looking for a dynamic and driven Digital Product Manager to join our team at Shake Shack, a leader and one of the fastest growing restaurants in the Quick Service Restaurant (QSR) industry. In this role, you will play a key part in shaping and delivering exceptional digital experiences that delight our guests and drive business growth. This is a unique opportunity to work on impactful projects, launch new digital products and features, and collaborate across teams to deliver innovative solutions. While experience in the restaurant industry isn't required, familiarity with hospitality is a plus. Experience is a Product Manager is a must. The ideal candidate will have an eye for identifying and understanding gaps in consumer products and a proactive, collaborative, and innovative mindset for filling them.
Job Responsibilities and Duties
- Lead the end-to-end product lifecycle for a portion of the product roadmap, including ideation, design, development, launch, and optimization
- Define product vision, strategy, and roadmap, ensuring alignment with business goals and guest needs
- Collaborate with internal & external cross-functional teams-including design, engineering, marketing, and operations-to ensure delivery of high-quality digital products on time and within scope
- Partner with Product Analytics to conduct user research and analyze data to identify guest pain points, opportunities for innovation, and key performance indicators (KPIs) for success
- Manage and prioritize a product backlog, clearly communicating requirements and acceptance criteria to development teams
- Launch and iterate on new digital features or products, ensuring successful adoption and continuous improvement based on guest feedback and performance metrics
- Create compelling presentations, stories, and updates to share progress, insights, and recommendations with stakeholders at all levels
Knowledge, Skills, Abilities
Requirements - Education, Experience, Physical, and Competencies
Education Requirements
Bachelor's Degree or equivalent work experience
Work Experience
3-6 years
Related Experience
Strong PowerPoint and data visualization experience
Proficiency in business case development and project management processes
Direct experience with Google Analytics and headless Content Management Systems (CMS) preferred
Familiarity with food delivery and / or catering platforms a plus
Experience with marketing automation and Customer Data Platforms (CDPs) a plus
Physical Requirements
Basic keyboarding or other repetitive motions
Competencies
Self-Development & Growth
Interpersonal Skills & Empathy
Effective Communication
Knowing the Business
Organization & Delegation
Driving & Delivering Results
Benefits at Shake Shack :
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively :
Pay Range - $82,410.00 - $105,110.00
Click the " Apply " button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Salary : $82,410 - $105,110
