What are the responsibilities and job description for the Food Service Equipment Specialist position at Shake Shack?
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
This position supports the Director of Foodservice Equipment in collaboration with internal stakeholders in delivering world-class kitchen equipment support and innovation to the Shake Shack system. The role maintains strong working relationships across Development, Supply Chain, Culinary, Restaurant Excellence, Field Operations, and Finance, focusing on day-to-day responsibilities for new Shack development and equipment coordination.
Job Responsibilities and Duties
New Development Support:
Coordinate kitchen equipment supply and support Shake Shack field operations.
Serve as the primary contact for kitchen equipment suppliers (KES).
Construction Turnover Support:
Address kitchen equipment warranty escalations.
Monitor OAC calls and manage KES monthly status regroup meetings.
Oversee smallwares package coordination.
RTI & CO2 Coordination:
Coordinate RTI and CO2 cylinder installations and oversee project management platforms.
Manage project pipeline assignments.
Equipment Package Validation:
Validate pricing and change orders.
Coordinate customer-owned inventory.
Analyze and vet detailed change orders to ensure pricing accuracy and compliance.
Make project-level decisions related to pre-determined options but never independently decide outside the approved scope.
Development Invoice Coordination:
Serve as the first approval point for incoming invoices.
Vet pricing for orders and ensure invoice processing.
Support CapEx forecasting and CIP accrual coordination.
Track change orders, reporting, and cost-to-build metrics.
Vendor Relationships and Coordination:
Act as the primary contact for accounts receivable and payable.
Manage vendor interactions and push invoices through for processing.
Specialized Tasks:
Consolidate and coordinate equipment sample evaluations.
Participate in resolving permitting issues by managing vendors responsible for resolutions.
Address urgent needs, such as missing items or overnight replacements during Shack builds.
Knowledge, Skills, Abilities
Strong computer skills, including proficiency in Microsoft Office applications.
Excellent verbal and written communication skills.
Ability to follow through on special projects to completion.
Detail-focused with the ability to work independently or as part of a team.
Excellent social skills.
Driven to exceed the norm and average.
Ability to build trust relationships.
Skilled at organizing large amounts of information.
Capability to focus on and prioritize multiple projects simultaneously.
Requirements - Education, Experience, Physical, and Competencies
Education Requirements
Bachelor's Degree
Education or Certificate Details
Degree in Supply Chain, Business, or Hospitality
Work Experience
2-4 years
Supervisory Experience
Not Applicable
Related Experience
Physical Requirements
Basic keyboarding or other repetitive motions
Lifting/pushing objects weighing over 10 lbs.
Competenc ies
Self-Development & Growth
Interpersonal Skills & Empathy
Effective Communication
Knowing the Business
Organization & Delegation
Driving & Delivering Results
#LI-TM1
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
This position supports the Director of Foodservice Equipment in collaboration with internal stakeholders in delivering world-class kitchen equipment support and innovation to the Shake Shack system. The role maintains strong working relationships across Development, Supply Chain, Culinary, Restaurant Excellence, Field Operations, and Finance, focusing on day-to-day responsibilities for new Shack development and equipment coordination.
Job Responsibilities and Duties
New Development Support:
Coordinate kitchen equipment supply and support Shake Shack field operations.
Serve as the primary contact for kitchen equipment suppliers (KES).
Construction Turnover Support:
Address kitchen equipment warranty escalations.
Monitor OAC calls and manage KES monthly status regroup meetings.
Oversee smallwares package coordination.
RTI & CO2 Coordination:
Coordinate RTI and CO2 cylinder installations and oversee project management platforms.
Manage project pipeline assignments.
Equipment Package Validation:
Validate pricing and change orders.
Coordinate customer-owned inventory.
Analyze and vet detailed change orders to ensure pricing accuracy and compliance.
Make project-level decisions related to pre-determined options but never independently decide outside the approved scope.
Development Invoice Coordination:
Serve as the first approval point for incoming invoices.
Vet pricing for orders and ensure invoice processing.
Support CapEx forecasting and CIP accrual coordination.
Track change orders, reporting, and cost-to-build metrics.
Vendor Relationships and Coordination:
Act as the primary contact for accounts receivable and payable.
Manage vendor interactions and push invoices through for processing.
Specialized Tasks:
Consolidate and coordinate equipment sample evaluations.
Participate in resolving permitting issues by managing vendors responsible for resolutions.
Address urgent needs, such as missing items or overnight replacements during Shack builds.
Knowledge, Skills, Abilities
Strong computer skills, including proficiency in Microsoft Office applications.
Excellent verbal and written communication skills.
Ability to follow through on special projects to completion.
Detail-focused with the ability to work independently or as part of a team.
Excellent social skills.
Driven to exceed the norm and average.
Ability to build trust relationships.
Skilled at organizing large amounts of information.
Capability to focus on and prioritize multiple projects simultaneously.
Requirements - Education, Experience, Physical, and Competencies
Education Requirements
Bachelor's Degree
Education or Certificate Details
Degree in Supply Chain, Business, or Hospitality
Work Experience
2-4 years
Supervisory Experience
Not Applicable
Related Experience
Physical Requirements
Basic keyboarding or other repetitive motions
Lifting/pushing objects weighing over 10 lbs.
Competenc ies
Self-Development & Growth
Interpersonal Skills & Empathy
Effective Communication
Knowing the Business
Organization & Delegation
Driving & Delivering Results
#LI-TM1
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
- Eligibility criteria applies
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
