What are the responsibilities and job description for the Manager, HR Operations position at Shake Shack?
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
We Stand For Something Good
Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.
Job Summary
Reporting directly to the Director of HR Technology and People Insights, the Manager , People Operations at Shake Shack oversee s a team of HR Technology Coordinators responsible for the delivery and coordination of HR services, systems, information, and support . The Manager will partner with cross-functional teams like b enefits, c ompensation, r ecruitment, p ayroll, HR t echnology, and p eople insights to provide p eople- f irst services and solution s utilizing case management tools . This role requires a meticulous attention to detail to ensure adherence to policies, procedures, confidentiality, and p rioritiz ation of our service queue.
Job Responsibilities and Duties
Leadership and Team Management : Lead s , develops , coaches, and retains a team of high-performing , people centered HR Technology Coordinators who support and guide our Team Members with HR inquires and requests.
Service Excellence : Oversee s the management of HR service delivery through the development and continuous monitoring of Service Level Agreements (SLAs) , Key P erformance Indicators (KPIs) , and Key Risk Indicators (KRIs) to improve on productivity, consistency, and experience.
Data Security and Privacy : Ensures the HR Operations t eam adheres to all policies , procedures , and regulations ensuring the privacy, security, and confidentiality of our Team Member’s data and services. Assigns and audits Workday HCM security groups .
Mass Data Management : Drives efficiencies , system health, and increased accuracy , by utilizing automated tools , resources , and analytics skills to perform mass actions in Workd ay - Mass Operations Management (MOMs ) Enterprise I nterface Builder ( EIB s) and Mass Action W orksheets.
HR Knowledge Base and Standard Operating Procedures (SOPs) : Leads the continuous documentation processes , quality control, and review processes to ensure HR K nowledge and SOPs are timely , accurate , engaging, and adhe re to internal standards.
Communication : Utilizing Workday and other tools, r egularly communicates with all levels of Team members and Leadership at Shake Shack. E x : Configures announcements, bulletins, scheduled distributions and configurable alerts.
Reporting & Insights : Working in close partnership with HR technology and people insights teams using da shboards and reports to fulfill routine and legal data requests . Oversees the Workday HCM Internal Control Framework (ICF) to audit key data to ensure accuracy , security, and defect resolution. Leverages tools to measure the effectiveness, engagement, and adoption of HR knowledge assess and system adoption.
Continuous Improvement : Seeks feedback from Home Office and Operations to identify process improvement and automation opportunities and partner s with HR Technology and cross functional team s through implement ation and testing to drive results .
Knowledge, Skills, Abilities
4-6 years in HR Operations- Workday HCM Preferred
1-3 years Supervisory Experience
Strong knowledge of Human Resources and or p roficient knowledge of e mployment and l abor law
Proactive, self-starter able to drive and lead change in a fast paced, complex environment.
Strong verbal, written , listening communication, attention to details as well as interpersonal skills
Able to handle confidential information
Ability to multitask and work effectively in a high volume, fast-paced and at times stressful environment
HRIS system and Case Management System experience and knowledge required , Workday preferred.
Customer service mindset suppor ting Team Members in the Shacks and Home Office .
Continuous improvement mindset
Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
Strong project management skills : the ability to lead projects, motivate teams, and drive results
Ability to lead and manage remote team
Benefits at Shake Shack :
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively :
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities
- Eligibility criteria applies
Pay Range - $98,860.00 - $126,060.00
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About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Salary : $98,860 - $126,060
