What are the responsibilities and job description for the Restaurant Operations Manager position at Shake Shack?
Our commitment to excellence in hospitality is driven by our passion for people
At Shake Shack, we strive to Stand For Something Good in everything we do. Our mission is built on a foundation of teamwork, integrity, and customer satisfaction. As one of the fastest-growing hospitality brands, we're dedicated to crafting unforgettable experiences for our guests. We offer endless opportunities for growth and development, along with the chance to make a lasting impact on our business, restaurants, and communities.
As a member of the #ShackFam, you'll have access to hands-on mentorship, comprehensive training, and career advancement opportunities, all within a fun and inclusive work environment.
Key Responsibilities:
- Lead daily restaurant operations to deliver exceptional service and guest satisfaction
- Train team members on all aspects of Shack operations
- Motivate and manage team members to provide the highest level of hospitality
- Demonstrate leadership with a focus on coaching and achieving excellence
- Develop and implement strategies to promote the brand in the local community through word-of-mouth and events
- Ensure compliance with sanitation and safety regulations
Requirements and Qualifications:
- 2-3 years of restaurant management experience in a high-volume, fast-paced setting
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to lead, coach, and drive excellence at every level
- Understanding of financial aspects of business operations
- Food handler certification, preferred
- Willingness to work flexible hours
Benefits at Shake Shack:
A dynamic work environment where you can thrive, grow, and contribute:
- Weekly pay and performance-based bonuses
- Shake Shack meal discounts
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more
- Medical, dental, and vision insurance*
- Employer-paid life and disability insurance*
- 401(k) plan with company match*
- Paid time off*
- Paid parental leave*
- Access to employee assistance program on day one
- Pre-tax commuter and parking benefits
- Flexible spending and dependent care accounts*
- Development and growth opportunities
*Eligibility criteria applies
Join us in shaping the future of hospitality.
