What are the responsibilities and job description for the Senior Restaurant Operations Manager position at Shake Shack?
About Us
At Shake Shack, we're committed to delivering exceptional customer experiences through our passionate team members. Our mission is to Stand For Something Good in all that we do, from the quality of our food to the care we take in building lasting relationships with our guests.
We offer a unique blend of fine dining and community-focused values, making us an ideal employer for those who share our vision. As a member of the #ShackFam, you'll enjoy hands-on mentorship, training, and growth opportunities in a fast-paced and dynamic environment.
Job Responsibilities:
Direct the flow of service and manage the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
Lead by example, promoting high standards of hospitality and teamwork among your team.
Assist with operational support functions, such as purchasing, receiving, and inventory management.
Participate in applicant interviews and contribute to employee relations initiatives.
Job Qualifications:
Minimum 1 year of restaurant leadership experience supervising a team.
Familiarity with local food safety regulations and certification according to jurisdiction.
Strong problem-solving skills and effective communication, both written and verbal.
Benefits:
Diverse range of benefits to support your well-being and career development, including performance bonuses, medical insurance, paid time off, and more.
