What are the responsibilities and job description for the Technology Experience Specialist position at SHAKER HEIGHTS PUBLIC LIBRARY?
Job Details
Description
Pay Information: SHPL typically hires new staff in at the entry rate of the posted pay scale. Exceptions may be made for successful applicants who have significant (5 years) direct experience in the position at a level beyond what is expected of a new hire.
Shaker Heights Public Library seeks a creative, flexible team player with a passionate commitment to customer service. The Technology Experience Specialist will develop and implement technology training programs for library staff and customers, as well as assist with the development of innovative creation spaces in our busy inner-ring suburban library. Responsibilities include:
- Planning, developing, implementing, and evaluating technology programming.
- Assisting customers with using library technology and providing training and instruction, both one-on-one and in group classes.
- Training staff on technology equipment and providing knowledgeable, compassionate technology instruction.
- Modeling outstanding customer service.
- Assisting with the development of and ongoing service in the library’s creation spaces, including first level support of creation space equipment.
- Assisting with support and maintenance of the library’s website and staff intranet.
Qualifications
Master’s degree in Library and Information Science from an American Library Association accredited school or Bachelor’s degree and three years' experience in a public library. Experience developing learning curriculum and instruction, excellent customer service and communication skills, and demonstrated proficiency with various hardware and software including Windows, Microsoft 365, presentation equipment, and emerging technologies is required. Public Library experience is strongly recommended for an individual to be successful in this role.
Hours: Full-time, 40 hours per week. This position works a variety of day, evening, and weekend hours.
Benefits: The library offers health, dental, and life insurance, as well as generous paid time off including vacation, sick, and holiday hours.
Diversity, Equity, and Inclusion Statement:
We welcome, value, and seek to include people of all races, cultures, religions, socioeconomic statuses, ages, visible and invisible disabilities, political and social viewpoints, sexual orientations and gender identities.
We recognize that systemic inequities and barriers exist. We continually strive to dismantle them and provide equitable access for all members of our community and staff.
Read our complete Mission, Vision, and Values statement at https://shakerlibrary.org/about-us/mission-vision-values/
Shaker Heights Public Library is an Equal Opportunity Employer
Please submit cover letter and resume with completed application.
Salary : $24 - $28
