What are the responsibilities and job description for the Front Entrance Host, Weekends position at Shaker Village of Pleasant Hill?
Position: Front Entrance Host
Status: Weekends, Part-time seasonal, hourly
Front Gate Attendant Job Summary
This position will welcome all visitors to Shaker Village of Pleasant Hill by staffing the Front Entrance Booth. It is a part-time seasonal position from April 1 through November 1.
Responsibilities and Duties
- Warmly welcome all guests to property at the Front Entrance of the Village.
- Provide directions for guests entering the property.
- Handle cash, check, and credit card transactions as applicable.
- Follow appropriate accounting guidelines in obtaining a money bag, handling of money, and recording transactions through a Square-mobile device.
- Answer questions and engage with guests while providing proactive customer service.
- Consistently engage guests with friendliness, enthusiasm and understanding.
- Ensure a clean, safe environment for all guests and staff, including completion of daily cleaning responsibilities in front entrance booth.
- Review the Banquet Event Orders (BEO) on a daily basis in order to be prepared to welcome and accurately direct attendees to group functions and events.
- Familiarize yourself with locations of the Welcome Center and public restrooms.
- Familiarize yourself with natural landscape and resources of SVPH such as hiking trails.
- Assess inventory and report restocking needs for Front Entrance Booth including trail maps, Village maps, photography guidelines, etc.
- Performs other duties as assigned.
Skills and Qualifications
- Must be a self-motivator and be willing to learn new skills.
- Strong interpersonal and communication skills.
- Excellent customer service skills.
- Positive attitude, problem solving, and flexibility.
- Ability to work enthusiastically with a wide demographic of guests, including youth, families, and adults.
- Ability to work in a team as well as individually.
- Show knowledge of all Shaker Village activities.
Education and Experience
- High school diploma required
- Customer service experience preferred.
- Experience handling money and processing transactions preferred.
- Ability to us Square Program and iPad preferred. Can be trained.
Physical and Mental Requirements
- Frequently required to stand for periods of time.
- Frequently required to work unsupervised.
Working Environment and Conditions
- Regularly exposed to wet and/or humid conditions.
- Frequently exposed to outside weather conditions including hi temperatures.
- This position requires working weekends, early mornings and evenings.
- This position is subject to a background check and drug testing.
