Concessions Manager

POSITION: Concessions Manager

TERM: Seasonal / Summer / June 1 through on or about September/October, 2025, shorter period of availability considered

SUPERVISOR: Haley Barbieri, Patron Services Manager

SCHEDULE: weekly variable schedule Tuesday through Saturday; Mondays off

SALARY: $17.50 per hour with local housing available

ABOUT THE ORGANIZATION

Shakespeare & Company is a professional live theater company in the heart of the Berkshires, presenting a vibrant summer performance season featuring the works of Shakespeare in repertory with classic and contemporary plays. The Company offers one of the most extensive actor training programs by a regional theater in the country and is home to an award-winning and nationally recognized theater-in-education program. Shakespeare & Company is committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry. Our goal is to engage ourselves in endeavors that enrich and promote a more just society, and we seek to engage those who will embrace our vigorous commitment to inclusion, diversity, equity, and accessibility as well as anti-racism initiatives. We strongly encourage applications from groups historically underrepresented in theater and theater administration including People of the Global Majority, LGBTQIA , women, people who are neurodiverse, and people with disabilities.

POSITION SUMMARY

Reporting to the Patron Services Manager, the Concessions Manager shall be responsible for assisting with the Patron Services department’s food and beverage sales, including through cost-control measures, effective communication with vendors, and the creation of a positive experience for visitors in concessions. The Concessions Manager shall provide service primarily through selling and re-stocking food, beverages and other concessions goods; inventorying, ordering, and meeting/storing concessions deliveries as necessary; managing cash/receipts; creating and maintaining expeditious, effective service to patrons pre-show, during intermission, and post-show, emphasizing pre-show and intermission purchases – including pre-ordering for intermission and preparation for the intermission rush. .

ROLES AND RESPONSIBILITIES

• Selling concessions items through point of sale platform
• Keeping inventory on food, liquor, and other bar items and restock as necessary
• Communicating with vendors in ordering food items as needed
• Ensuring timely delivery of perishable food items and optimize orders to ensure selling all inventory before expiration
• Tracking item inventory such as forks, knives, napkins, cups, and reorder as necessary
• Assisting with training new employees
• Taking a leadership role in daily and other financial reporting

The employee shall also be cross-trained to provide service, when requested, through: fulfilling ticket orders; answering phones; filling ticket orders by using Shakespeare’s online ticketing system; maintaining Shakespeare & Company’s patron database; serving as liaison between Audience Services and the Box Office; performing House Management duties; supervising Volunteer greeters and usher teams, and ensuring theater cleanliness, security, audience comfort, and safety.

EXPERIENCE, KNOWLEDGE, SKILLS, AND CHARACTERISTICS SOUGHT

• Work professionally with other employees
• Maintain a positive and respectful attitude
• Work under pressure and deal with stressful situations during busy periods
• Be dependable and timely for scheduled shifts
• Manage multiple tasks
• Maintain excellent communication skills
• Work independently and part of a team
• Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences
• Completion of a COVID-19 vaccine regimen and booster, if eligible, prior to employment term, and willingness to test weekly or more as per Company safety guidelines (at Company expense).

This position will require a familiarity with Microsoft Office; sitting, standing, and stooping; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data.

COMPENSATION

This hourly, non-Exempt, at-will employee will receive $17.50/hour, local housing is available. Overtime will be provided when weeks exceed 40 hours.

Applications will be accepted until the position is filled, no later than May 1, 2025.

Job Types: Full-time, Temporary

Pay: $17.50 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend

Application Question(s):

• What interests you in working at Shakespeare & Company?

Work Location: In person

Salary : $18