What are the responsibilities and job description for the Shift Supervisor - Convenience Store position at Shakopee Mdewakanton Sioux Community (SMSC)?
Come join a culture that offers opportunities that are exciting, rewarding, and inspiring! Bring your leadership skills and meet new people working in our community convenience store. This is a Full-time opportunity. Enjoy weekly pay, career growth opportunities, and free uniforms. Whatever your career goals may be, let SMSC help get you there!
Job Overview: Provide leadership, supervision and direction for convenience store during assigned shift. Responds to and resolves customer inquiries and concerns, while maintaining a high level of customer service.
Create Your Path: The Work You'll Do:
Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org
Job Overview: Provide leadership, supervision and direction for convenience store during assigned shift. Responds to and resolves customer inquiries and concerns, while maintaining a high level of customer service.
Create Your Path: The Work You'll Do:
- Prepares, directs and supervises employee assignments to ensure efficient labor utilization and effectiveness in meeting store objectives. Effectively communicates tasks and priorities.
- Follows up to ensure proper task completion and adheres to store and department policies and procedures. Responsible MOD providing quality customer service, making quality decisions while keeping within policies and procedures.
- Responds to and resolves customer inquiries and concerns, while maintaining a high level of customer service.
- Coaches department staff on policies, procedures, customer service, and job responsibilities.
- Supports store safety and sanitation programs.
- Ensures that store products and displays are of proper quality and are properly stocked and merchandised to plan.
- Performs cashiering and stocking duties as needed.
- Manages all aspects of shift operation; including verifying deposits and sales information and ensuring that all store equipment operates correctly.
- Scanning deliveries from vendors into handheld PC. Ordering groceries, tobacco, cigarettes and a variety of other products sold in the store.
- Leads, mentors, coaches, provides guidance support and motivation to their staff.
- Prepares performance reviews, team building activities, handles employee performance management with input and partnership from Store Manager. Consistent in in-the-moment coaching and occasional development coaching. Will participate in hiring and termination activities in collaboration with the Store Manager.
- Responsible for training, managing attendance, timecards, and scheduling of team members.
- High school diploma.
- One or more years of experience in a supervisory role in retail, restaurant or convenience store.
- Basic PC skills, including knowledge of Microsoft Office.
- Exceptional communications skills: ability to communicate clearly, both verbally and in writing, to a variety of audiences.
- Ability to pass basic math test.
- Working knowledge of cash register operations.
- Has the physical abilities to perform the required job duties with or without accommodations, including on feet 90% of time.
- Capacity to handle and lift up to 50 lbs. as needed.
Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org
