What are the responsibilities and job description for the IT Support and Data Specialist position at Shallotte Electric Stores?
Overview
In need of a highly motivated individual with a background in technology to assist our
System Administrator with importing and managing data in our ERP system as well as
assist with special projects and providing end user technical support.
Responsibilities
- Responsible for the upload and maintenance of product data including regular
pricing updates from distributors
- Assist with monthly rebate processing and importing/updating regular changes to
customer rebate profiles
- Assist with end user support of ERP system focusing on data discrepancies
- Assist with testing of monthly ERP updates to identify any issues before updates to
production systems.
- Provide reporting and data analysis at request of management
- Assist with troubleshooting of systems including OS and application issues,
network infrastructure, VOIP phone systems, system backups, etc..
- Assist with deployment of new systems and upgrading of existing systems as
needed
- Work with 3rd party software developers to submit and monitor trouble tickets on
behalf of our users.
- Availability for occasional after hours and weekend IT related projects
- Availability to travel for training workshops and seminars
Required Skills and Qualifications
- Intermediate to advanced knowledge of Microsoft Excel for data manipulation
- Associates Degree or higher in Information Technology or related field, or 2 years of
applicable experience
- Highly motivated and possess the ability to work alone or as part of a team
Preferred Skills and Qualifications
- Experience with Microsoft SQL server, Crystal Reports, Epicor Prophet 21 or similar
ERP
- Experience with Ubiquiti routing, switching and wireless systems
- CompTIA A certification
- Experience with Microsoft 365, Teams, SharePoint, and Azure Active Directory
- Knowledge of Virtualization, basic networking, VOIP systems, Linux and Windows
Servers, and Microsoft Active Directory and as well similar emerging technology
- Knowledge of Electrical and Plumbing products
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- On call
Work Location: In person