Assistant Program Manager

Job Title: Assistant Manager

Location: Shalom House, Portland, ME

Position Type: Full-Time

Job Summary:

Shalom House is seeking an experienced and compassionate Assistant Manager for our Auburn / Read Program. This position provides direct mental health services to residents and their families while assisting individuals in building essential daily living skills and preparing for a transition to more independent living when appropriate. The Assistant Manager also supports the Program Manager in supervising direct care staff and contributing to the overall success of the program.

Key Responsibilities:

1. Direct Service:

• Develop, monitor, and revise treatment plans for residents.
• Lead one-on-one and small group activities to promote daily living skills and coping strategies for cognitive limitations.
• Assist residents in reaching their goals, needs, and progress.
• Serve as an advocate for residents while maintaining confidentiality.
• Administer and document medications according to agency policies.
• Provide transportation for residents to community appointments when necessary.
• Identify and build on residents' strengths, fostering their personal growth.
• Ensure a respectful and supportive environment for all residents, promoting healthy socialization and interaction.
• Provide crisis intervention when needed and connect residents to additional services as appropriate.
• Communicate effectively with residents, staff, and external providers regarding residents' clinical status.

2. Quality Assurance:

• Ensure that all client files comply with state and federal regulations, are organized, and are kept up-to-date.
• Complete chart reviews as requested to maintain quality assurance standards.

3. Collaborative and Coordination:

• Work closely with community services and external providers to coordinate care for residents.
• Maintain strong, professional relationships with organizations, family members, guardians, and other stakeholders.
• Attend and participate in team meetings to foster collaboration.

4. Clinical Documentation:

• Write and update progress notes and clinical documentation in a timely, accurate, and complete manner.
• Ensure that all MaineCare documentation is accurate and up-to-date.

5. Staffing and Supervision:

• Attend and actively participate in staff meetings.
• Provide leadership and guidance to direct care staff in the absence of the Program Manager.
• Supervise staff as assigned, ensuring smooth day-to-day operations and support for residents.
• Assist in managing staff schedules and providing coverage as needed.

6. Miscellaneous:

• Participate in safety meetings and special projects as assigned.
• Responsible for managing petty cash

Required Qualifications:

• Experience in direct mental health service provision, including one-on-one interviewing, supportive counseling, group work, and community outreach.
• Bachelor’s degree in social work or other related field with minimum of 2-3 years of relevant community based mental health work.  Must complete Mental Health Technician II course work within one year of employment and be eligible for provisional certification immediately
• Strong organizational skills and attention to detail.
• Proven ability to maintain confidentiality and exercise sound judgment.
• Strong communication skills and ability to work well with diverse populations and professionals.
• Ability to take initiative and provide leadership in various circumstances.
• Ability to manage multiple tasks and meet deadlines.
• Must hold and maintain a valid MHRT-I certification

Work Schedule:
 The work schedule will be Monday - Friday 8 am - 4 pm, evening and weekend shift flexibility is required occasionally.

Supervisory Responsibilities:
 This role involves providing supervision as needed or as assigned by the Program Manager, including formal supervision of direct care staff.

Salary:

• Pay Starts at $29.35

Benefits:

• 401(k) with employer match after 1 year
• Dental insurance
• Flexible spending account
• Health insurance
• Short term and Long Term Disability
• Life insurance
• Paid time off
• Vision insurance

Shalom House is committed to creating an inclusive environment for all employees. We welcome applicants from diverse backgrounds and experiences.

How to Apply:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience. No phone calls or walk ins, please.