Operations Manager

Operations Manager

A fast growing, leading edge restoration company, SHAMBAUGH, INC. has built our business by exceeding client's expectations every day, on every project. SHAMBAUGH, INC is looking for an energetic and highly motivated individual to join our Team; an individual that is organized, detail oriented and can maintain superior customer service standards and excellent communication skills.

Overview : To manage and oversee all aspects of the Company's business, management and operations, including accounting, administration, production, business development and marketing

General Duties

• Manages the activities of the business office and warehouse, including prioritization and organization
• Delegates duties to personnel, reviews personnel performance and holds staff accountable to Company standards
• Participates in personnel selection; provides or coordinates staff training; sets written expectations for personnel; coaches, develops and holds personnel accountable for meeting expectations; works with employees to correct deficiencies; implements discipline procedures; completes employee evaluations and development plans for career success in the Company
• Attends professional trainings, as directed and appropriate for the position. Gathers approval for requested trainings that may provide benefit to the position
• Recognizes, promotes and celebrates success with staff for their accomplishments
• Provides corrective action plans for employees that need improvement in their performance and conducts disciplinary actions, as necessary
• Achieves profitability goals for the Company through job costs measurements, budget amounts and through timely collection processes
• Provides timely and accurate reports and updates on operational matters to the President, including budget information and any changes to expenditures
• Develops, implements and updates general operating policies and procedures given input from managers; policies and procedure shall improve Company efficiency measures
• Ensure Company compliance with laws, rules and regulations
• Maintain a positive cash flow for the Company through appropriate management of timely collections, progress payments, A / R policies, job costs and payment terms for subcontractors and vendors
• Compares budgets to actual performance, conducts a monthly budget review and prepares the annual budget with the President and Controller
• Works with clients, employees and the President to meet sales goals individually and for the Teams. Sets goals with the President and the Controller annually.
• Holds responsibility for the Company gross profit margin, net profit margin, customer service standards and mix of work for the Company
• Develops, implements and updates the Company business plan
• Manages the work of the Project Managers and assists in project management duties, as needed
• Locates and contracts with subcontractors; reviews subcontractor work, quality levels, pricing, and inspects worksite periodically to ensure company standards are being met
• Oversees Business Development and Marketing efforts of the Company including the staff
• Oversees the Accounting efforts of the Company including the staff
• Achieves superior performance from the entire staff and raises performance levels of anyone underachieving
• Manages professional and timely customer service contact with clients, employees and vendors
• Implements the company vision and mission and achieves goals
• Respects and maintains the confidentiality of company, client, and personnel information
• Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation
• Applies all safety rules and regulations and prevents work hazards; trains employees in safety procedures and responsibilities
• Other duties as assigned

Customer Service

• Provides exemplary customer service
• Communicates and coordinates with the Team for timely job completion
• Responds to customer concerns

Leadership Duties

• Able to positively motivate others
• Develops skills of others
• Conveys positive image of the company
• Develops and implements policies and procedures for the Company

General Professionalism

• Completes delegated tasks on time
• Cooperates and respect others
• Follows company policies and procedures
• Develops creative solutions to problems

Qualifications

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience :

• Minimum five (5) years in management within the restoration industry

Training / Education :

• Bachelor's Degree in Business Administration, Management, Marketing or a related field

License and Special Requirements :

• Possession of, or ability to obtain an appropriate, valid state driver's license and satisfactory driving record
• Computer literate with knowledge and experience with the Internet as a sales vehicle, MS Outlook, Word, Excel, PowerPoint

Compensation and Benefits

Your talents will be rewarded with a salary commensurate with your level of experience along with bonus opportunities. Your employee benefit package includes retirement, paid vacation and holidays.

SHAMBAUGH, INC is an equal opportunity employer

Shambaugh Cleaning & Restoration / DKI

Consider a Career with DKI

Satisfaction You'll end every day with knowing that you've genuinely helped someone. This fuels the passion we're looking for in individuals. Being at the forefront of disaster restoration, you'll find yourself helping people out of tough situations each and every day. We're in the business of restoring lives.

Team No one can do it all alone. No matter your position at DKI, you are a member of an elite team.

Growth DKI has experienced a lot of growth in its forty years, and there is still more to do! That growth extends to the DKI Team. The position you receive at DKI isn't where you need to stop. Our team members are always informed of new positions and opportunities and there is no limit to how far you are driven to go. We value our team and the hard work, motivation, and effort they put forth every day.

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