What are the responsibilities and job description for the Bellperson position at SHAMIN HOTELS MASTER?
Job Details
Level: Entry
Job Location: Towson, MD
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Hospitality - Hotel
Description
As a Bellperson, you will play a vital role in providing exceptional guest service by assisting with luggage, transportation, and other guest needs upon arrival and departure. You will create a welcoming and memorable experience for guests, ensuring their comfort and satisfaction during their stay at our establishment.
Essential Job Functions:
- Greeting Guests: Welcome guests upon arrival with a warm and friendly demeanor, assisting with luggage and providing directions or information about hotel amenities and services.
- Luggage Handling: Assist guests with the loading and unloading of luggage to and from their vehicles, escorting them to their rooms, and ensuring their belongings are safely delivered and stored.
- Transportation Services: Arrange transportation for guests as needed, including calling taxis, coordinating shuttle services, or providing information about public transportation options.
- Guest Assistance: Anticipate and fulfill guest needs and requests promptly and courteously, including delivering items to guest rooms, providing extra amenities, and offering assistance with special requests.
- Concierge Services: Provide concierge services such as making restaurant reservations, arranging tours or activities, and providing recommendations for local attractions and entertainment options.
- Safety and Security: Maintain a safe and secure environment for guests and their belongings, ensuring compliance with hotel policies and procedures regarding guest privacy and security.
- Team Collaboration: Collaborate with other hotel departments, including front desk, valet, and housekeeping, to ensure seamless communication and coordination of guest services.
- Lobby Maintenance: Keep the lobby area clean and organized, including maintaining luggage carts, tidying up seating areas, and assisting with any spills or messes as needed.
Qualifications
Qualifications:
- Customer Service Skills: Excellent customer service skills, with a friendly and outgoing personality and a passion for creating positive guest experiences.
- Physical Stamina: Ability to stand and walk for extended periods, lift and carry heavy luggage, and perform physical tasks such as pushing/pulling luggage carts.
- Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
- Team Player: Ability to work collaboratively as part of a team and support fellow team members to ensure guest satisfaction and smooth operations.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
- High school diploma or equivalent.
