What are the responsibilities and job description for the Front Desk Supervisor - Embassy Suites Richmond position at Shamin Hotels Master?
Who Are We Looking For?
Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality?
Shamin Hotels invites you to join our team as Front Desk Supervisor! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!
Were seeking an individual with a proven track record in hospitality, ideally with previous front desk experience, and a basic understanding of PEP (Property Engagement Program) to help elevate our guest service and operations.
Why Should You Work for Shamin Hotels?
Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!
Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!
Job Responsibilities:
Staff Supervision & Development: Lead the Front Desk team by managing hiring, terminating, performance evaluations, training, and ongoing development to build a high-performing, motivated team.
Ensure Excellent Guest Service: Maintain high standards of guest service to ensure every guest has a positive and memorable experience.
Collaborate with Other Departments: Work with other hotel teams to ensure guest satisfaction and support the overall success of the hotel.
Develop Plans for Guest Services: Create short- and long-term plans for the guest services department that align with the hotels overall goals.
Focus on Employee Growth: Improve guest satisfaction by developing staff skills, optimizing job roles, and maintaining a high-quality image for the hotel.
Oversee Reservations: Manage reservations to ensure high occupancy rates and help the team suggestively sell to guests.
Resolve Guest Complaints: Address and resolve guest complaints related to the guest services department promptly.
Create Staff Schedules: Schedule staff based on forecasted occupancy and labor standards, ensuring adequate coverages for all shifts.
Follow Company Policies: Ensure that all company policies and procedures are followed to maintain high standards of operation.
Top Requirements:
- Team Up: Be Golden, Collaborate and Help Others Succeed.
- Own It: Be a role model, Embrace Responsibility and Keep Learning.
- Passionately Serve: Be Positive, Care Deeply and Create Memories.
Qualifications:
Proven experience as a front desk agent preferred.
Prioritization and time management skills required.
Working quickly without compromising quality.
Attention to Detail skills required.
Reliable mode of transportation required.
High school diploma or GED certification or an equivalent combination of education and experience.
