REGIONAL DIRECTOR OF OPERATIONS at SHAMIN HOTELS

Job Title: Regional Director of Operations

Company: Shamin Hotels

Organizational Structure:

Reports To: Vice President of Operations
Department: Operations
Pay Structure: Salary, Paid Bi-weekly
Supervision: Accounting Associates

Position Summary

The Regional Director of Operations is a strategic leader responsible for overseeing the operations of multiple hotels within a designated region. This role focuses on driving operational excellence, financial performance, guest satisfaction, and employee engagement across all properties. The Regional Director works closely with General Managers, corporate leadership, and department heads to ensure the hotels align with the companys mission, values, and goals.

Key Responsibilities

Operational Leadership

• Oversee the day-to-day operations of hotels in the assigned region, ensuring consistent delivery of high-quality guest experiences.
• Develop and implement operational strategies that drive efficiency, profitability, and guest satisfaction.
• Conduct regular property visits to monitor performance, compliance, and service standards.

Financial Management

• Analyze financial statements and reports to ensure each property meets revenue, expense, and profitability goals.
• Assist in the preparation and management of budgets for each property, identifying cost-saving opportunities and revenue growth strategies.
• Monitor key performance metrics (KPIs) such as RevPAR, ADR, GOP, and occupancy rates to identify trends and opportunities for improvement.

Guest Satisfaction

• Champion guest satisfaction initiatives and ensure all properties meet or exceed brand and service standards.
• Address guest feedback and ensure appropriate corrective actions are implemented at the property level.

Team Leadership and Development

• Provide leadership, coaching, and mentorship to General Managers and property-level leadership teams.
• Collaborate with Human Resources to recruit, train, and retain top talent in the region.
• Foster a positive and inclusive workplace culture that promotes teamwork, accountability, and employee engagement.

Compliance and Quality Assurance

• Ensure all properties adhere to company policies, brand standards, and legal regulations, including health and safety requirements.
• Conduct audits and inspections to ensure operational compliance and identify areas for improvement.

Strategic Planning and Collaboration

• Partner with corporate leadership to align regional operations with the companys strategic goals and objectives.
• Collaborate with Sales, Marketing, and Revenue Management teams to optimize market performance and drive business growth.
• Lead and participate in regional and corporate meetings, sharing insights and best practices.

Crisis and Risk Management

• Lead regional efforts in crisis management, including emergency preparedness and response plans.
• Mitigate operational risks by identifying potential issues and implementing preventative measures.

Qualifications and Skills

Education and Experience

• Bachelors degree in Hospitality Management, Business Administration, or a related field; Masters degree preferred.
• Minimum of 8-10 years of hotel management experience, including multi-property oversight.
• Proven track record of success in operational leadership roles within the hospitality industry.

Skills and Competencies

• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
• Exceptional financial acumen and experience managing P&L for multiple properties.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management systems (e.g., PMS, RMS) and Microsoft Office Suite.
• Strong communication and presentation skills, with the ability to collaborate effectively with diverse stakeholders.

Core Competencies

• Strategic Thinking
• Guest-Centric Approach
• Operational Excellence
• Financial Savvy
• Leadership and Team Development

Performance Metrics

• Achievement of regional financial goals, including revenue and profitability targets.
• Consistent improvement in guest satisfaction and service quality scores.
• Employee retention and engagement rates across properties.
• Compliance with brand and operational standards across the region.

Work Environment

• Based at the regional office or a central property, with frequent travel to hotels within the region.
• Flexible schedule, with availability to address operational needs and emergencies.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.