Shula's Steakhouse Evening Supervisor

Description

The Hilton Richmond Hotel & Spa/Short Pump is seeking a supervisor for our evening shift at Shula’s Steakhouse. The ideal candidate will have hospitality experience, a flair for food and wine and a friendly and positive attitude.

The Hilton Richmond Hotel & Spa/Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company. We have tripled in size to 75 full- and select-service hotels over the past ten years and own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags.

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Work Duties:

• Ensure all venues open on time and that they are ready for business.
• Ensure excellent front of house service, allocating and supporting staff to maintain speed of service and cleanliness of venue.
• Ensure staff meet standards, addressing and correcting bad practices when needed.
• Maintain back of house and front of the house to a high standard.
• Work with restaurant and kitchen teams to resolve problems and ensure great service.
• Complete daily paperwork to ensure the safe running of the venues and for those standards to be monitored and maintained throughout the shift.
• Pre-empt and actively respond to problems.
• Ensure all venues close on time, end of day jobs are completed to a high standard, staff are signed off promptly, all back and front of house areas are checked and secured and that venue is in excellent order for the next day.
• Clean and maintain all equipment and notify management of any issues.
• Provide feedback on your shift to managers and supervisors.
• Ensure all cash handling procedures are followed correctly.
• Provide detailed check of deliveries for accuracy and quality of product and ensure stock is received and secured.
• Assist in the hiring, training and coaching of staff.
• Brief staff at the beginning of shifts and debrief at the end.

Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Qualifications

The ideal candidate will have hospitality experience, a flair for food and wine and a friendly and positive attitude. Specifically:

• High school diploma or GED is required.
• 2 years of experience in food service or customer service.
• Commitment to meeting the high standards of Shula’s Steakhouse, Hilton Hotels and Resorts and Shamin Hotels.
• Excellent written and verbal communications skills and fluency in English.
• Familiarity with POS and cash handling procedures.
• Good problem solving abilities and the capability to effectively communicate with guests
• Ability to motivate and lead team members and work with associates.
• Flexibility to work various schedules as business demands including nights, weekends and holidays.

Salary : $17 - $19