CLUB MANAGER - Monroe Rooftop Club

Job Title: Restaurant Manager

Company: Shamin Hotels

Organizational Structure:

Department: Food and Beverage

Status: Full-time, Exempt

Reports To: Food & Beverage Director/ General Manager

Supervision: Food and Beverage Associates

Pay Structure: Salary, Paid Bi-weekly

Position Overview:

The Restaurant Manager oversees all aspects of restaurant operations, including staff management, customer service, financial performance, and overall guest satisfaction. They are responsible for ensuring smooth day-to-day operations, maintaining high-quality standards, and driving profitability within the restaurant.

Responsibilities:

Staff Management and Training:

Recruit, hire, train, and supervise restaurant staff, including servers, hosts/hostesses, cooks, and dishwashers.

Provide ongoing coaching, performance feedback, and development opportunities to ensure staff members are skilled, motivated, and aligned with the restaurant's objectives.

Schedule staff shifts, manage labor costs, and maintain adequate staffing levels to meet customer demand.

Customer Service and Experience:

Foster a welcoming and hospitable atmosphere for guests, ensuring a positive and memorable dining experience.

Interact with customers to build rapport, address feedback, and resolve any issues or concerns promptly and professionally.

Train staff on customer service best practices, including effective communication, upselling techniques, and problem resolution.

Food and Beverage Quality:

Oversee food and beverage preparation, presentation, and quality standards to ensure consistency and excellence in every dish and drink served.

Monitor kitchen operations, coordinate with chefs and cooks, and conduct regular taste tests to maintain menu integrity and freshness.

Collaborate with suppliers and vendors to source high-quality ingredients and products at competitive prices.

Financial Management and Reporting:

Develop and manage budgets, forecasts, and financial goals for the restaurant, striving to achieve revenue targets and maximize profitability.

Analyze financial reports related to sales, costs, and expenses, identifying opportunities for cost savings and revenue growth.

Implement pricing strategies, promotions, and marketing initiatives to drive sales and enhance the restaurant's financial performance.

Inventory Control and Cost Management:

Monitor and manage restaurant inventory levels, including food, beverages, supplies, and equipment.

Conduct regular inventory audits, track product usage, and implement measures to minimize waste, shrinkage, and theft.

Control food and beverage costs by optimizing portion sizes, minimizing overproduction, and negotiating favorable terms with suppliers.

Compliance and Safety:

Ensure compliance with all applicable laws, regulations, and licensing requirements related to food safety, sanitation, health codes, and alcohol service.

Maintain cleanliness, organization, and safety standards in the restaurant, including proper sanitation procedures, equipment maintenance, and fire safety protocols.

Conduct regular inspections and audits to identify and address any compliance or safety issues promptly.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Previous experience in restaurant management or supervisory role, with a strong understanding of restaurant operations, customer service, and financial management.

Excellent leadership, communication, and interpersonal skills.

Knowledge of food and beverage trends, menu planning, and culinary techniques.

Familiarity with POS systems, inventory management software, and financial reporting tools.

Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests!

At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team! For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.