What are the responsibilities and job description for the SERVER ASSISTANT (BUSSER) @ LAGERHEADS, HILTON GARDEN INN VBO position at Shamin Hotels?
Full Job Description
Position Title: Server Assistant @ Catch 31, Hilton Virginia Beach Oceanfront
Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.
We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.
We are looking for a professional Server Assistant to join our team to embrace those values.
Position Overview:
The Server Assistant plays a crucial role in ensuring the cleanliness and organization of tables and dining areas in a restaurant. They support the server before, during, and after service with clearing dishes, maintaining a clean and presentable dining room resetting table for new guests, and assisting with various tasks to execute exceptional service.
Job Functions:
Position Title: Server Assistant @ Catch 31, Hilton Virginia Beach Oceanfront
Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.
We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.
We are looking for a professional Server Assistant to join our team to embrace those values.
Position Overview:
The Server Assistant plays a crucial role in ensuring the cleanliness and organization of tables and dining areas in a restaurant. They support the server before, during, and after service with clearing dishes, maintaining a clean and presentable dining room resetting table for new guests, and assisting with various tasks to execute exceptional service.
Job Functions:
- Table Setup and Maintenance:
- Clear tables of used dishes, glassware, and utensils promptly after guests have finished their meals.
- Wipe down tables, chairs, and condiment holders to remove crumbs, spills, and debris.
- Reset tables with clean tablecloths, napkins, and tableware for incoming guests.
- Beverage and Condiment Refills:
- Refill water glasses, bread baskets, and condiment containers as needed throughout service.
- Assist servers in delivering beverages, appetizers, and other items to tables as directed.
- Assistance to Servers:
- Support servers by running food orders from the kitchen to the appropriate tables.
- Communicate with serving staff to coordinate table turnovers and ensure efficient service.
- Respond to guest requests for additional items such as extra napkins, utensils, or condiments.
- Cleaning and Sanitization:
- Maintain cleanliness and orderliness of dining areas, including floors, windows, and furniture.
- Empty trash bins and bus carts regularly to keep dining areas clean and free of clutter.
- Adhere to sanitation and hygiene standards, including proper handwashing and food handling practices.
- Customer Service:
- Provide friendly and attentive service to guests, assisting with seating, menu inquiries, and other requests as needed.
- Communicate effectively with guests to ensure their satisfaction and address any concerns or special requests.
- Uphold a positive and welcoming atmosphere in the restaurant by greeting guests warmly and maintaining a professional demeanor.
- Teamwork and Collaboration:
- Work collaboratively with other front-of-house staff, including servers, hosts/hostesses, and bartenders, to deliver exceptional service.
- Assist coworkers during peak periods and contribute to a smooth flow of operations in the restaurant.
- Communicate effectively with management and colleagues to address any issues or concerns related to table service.
