What are the responsibilities and job description for the Environmental Customer Service Representative, Lancaster, PA position at Shamrock Environmental?
Overview
At Shamrock, our Customer Service Reps are top-notch communicators, providing industrial and waste customers with helpful support and timely solutions. Working in a fast-paced environment, primarily via phone and email support, CSRs are confident, organized and efficient problem-solvers.
Responsibilities
- Determine each customer’s unique service and waste management needs, including:
- Evaluating material disposal and recycling options
- Supporting generator material and waste characterization
- Advocating Shamrock service offerings
- Determining equipment and personnel required to perform those services.
- Develop winning proposals, including:
- Setting pricing using company standards and estimating spreadsheets
- Assisting operations and estimating personnel with vendor/subcontractor sourcing needs
- Developing a written presentation that meets company contracting standards, communicates the scope clearly and professionally, and demonstrates Shamrock’s capacity to perform the work.
- Obtain internal approvals and customer contract authorizations.
- Schedule work with Shamrock dispatchers
- Create manifests and shipping documents.
- Receive and evaluate post-project paperwork.
- Gather information for accurate invoicing
- Perform other duties as assigned. Duties may be clerical or administrative and may involve additional customer interaction, documentation, contracting, operations, analytics and marketing. This job is primarily office work, with heavy computer and telephone use required.
Qualifications
- Previous experience in the industrial or hazardous waste services industry. Working knowledge of RCRA, TSCA, CWA and other waste regulations as well as shipping regulations
- Close customer contact and problem-solving skills
- Highly organized and motivated to build profitable and sustainable business
- Excellent communication and business math skills
- 4-year degree in a related field or equivalent work experience
- Advanced computer skills required: Microsoft Office Suite, Microsoft Outlook. Prefer some familiarity with CRM software and other databases
- Familiarity with basic accounting concepts
