What are the responsibilities and job description for the Service Technician/Technical Support position at SHAMROCK SALES INC?
Job Description
Job Description
Service Technician / Technical Support
Job Overview
The Service Technician / Technical Support role at Shamrock Sales, Inc. is vital to our business. Offering excellent customer service to wholesalers, contractors, and our other clientele, this role requires superior technical knowledge and the ability to troubleshoot, diagnose and educate on all products that we represent. These products include Lochinvar boilers and water heaters, Taco pumps and controls, tekmar controls, REHAU radiant heating systems, and many others. You will also assist our customers in other general inquiries, e.g. finding part numbers, sizing equipment, providing price and availability, and quoting small projects. Shamrock Sales is a leading manufacturers’ representative of hydronic heating and plumbing products based in Denver, Colorado. Family owned and operated, Shamrock Sales, Inc. has been in business for over 25 years. We are proud to offer the highest quality hydronic products and provide exceptional customer service.
Requirements and Skills
- Basic understanding of hydronic and snowmelt systems and controls, including boilers and all related components
- 3-5 years of experience in technical hydronic heating, mechanical, HVAC and plumbing-related products
- Customer service mentality, to include the critical qualities of patience and diplomacy at all times
- Perseverance and responsiveness with manufacturers and customers
- Ability to communicate effectively verbally and in writing, to include proper spelling and grammar
- Understanding of troubleshooting sequence and processes
- Understanding of basic electric circuitry
Main Job Tasks, Duties and Responsibilities
Hours, Pay and Benefits