What are the responsibilities and job description for the Client Operations Specialist position at Shamrock Trading Corporation?
Company Overview
RTS Carrier Services, a Shamrock brand, is a leading provider of fuel and maintenance savings programs for trucking companies. Our customers have access to exclusive discounts on diesel fuel, tires, preventative maintenance, lodging and more.
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces" by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
Responsibilities
Shamrock Trading Corporation and RTS Carrier Services are looking for a Client Operations Specialist to join the team. This role is responsible for supporting RTS Carrier Services sales efforts and initiatives and performing tasks associated with the management of our partnership programs. This position reports directly to the Client Operations Team Lead.
- Review opportunities submitted by the sales team, while ensuring established procedures are being followed to minimize risk
- Process prospective client applications by way of review of external documentation and internal notation into the Sales platform.
- Communicate with external partners to process account setups
- Work closely with the adjacent Carrier Services Operations Teams to ensure proper communication and flow of incoming accounts.
- Evaluate customer case submissions, determine the issue, facilitate a solution, and follow up to ensure resolution
- Answer product and service questions from sales team and channel partners
- Maintain current records in Sales platform for accuracy
- Provide overall support for sales and business development efforts
Qualifications
- Strong customer relations ability/experience with analytical and technical skills. Detail oriented and able to use critical thinking to determine a larger issue
- Computer literate in Microsoft Office, basic knowledge and understanding of PC applications. Data entry skills and experience
- Effective verbal, written and interpersonal communication skills
- Demonstrated organizational and prioritization skills to meet deadlines and communicate results
- Ability to work in a team environment
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym and discounted membership to nearby fitness center
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