What are the responsibilities and job description for the Clinical Applications Specialist-Information Services- Revenue Cycle Hospital Billing Full-Time Days position at Shands Teaching Hospital and Clinics?
The Clinical Application Specialist is a key Information Services Department resource for all clinical systems throughout the organization. Helps with the design, build, testing, support, maintenance and troubleshooting of assigned software applications and systems. Serves as a liaison between customers, Information Services staff and vendors for software support issues. Works directly with all levels of the organization on projects, committees and teams to meet the overall information technology needs of the organization. The Clinical Application Specialist is responsible for assigned clinical applications.
Responsibilities
- Helps with design, build, installation, upgrade, and updates end user training of new and established Information Systems to maintain appropriate levels of technology and functionality as determined by Flagler Hospital and/or vendors as related to clinical dictation applications.
- Prioritizes, investigates and troubleshoots problems and questions pertaining to system applications, interfaces and data processing as appropriate. Solves the problem and/or helps determine correct measures to be taken toward the solution. Documents status of issues on a timely basis.
- Provides customer support by communicating with customers in a prompt, courteous professional manner; evaluating problems in a timely manner and collecting all information required to solve the problem; monitors system performance. Communicating appropriately to local and/or remote support staff and working together with these entities to develop a solution to the problem.
- Works with Senior Clinical Application Systems Analyst, IS team members, vendors and customers to coordinate project plans including timetables, testing, training and implementation dates. Keeps involved personnel informed of changes via email updates, meetings, etc. Works with vendors to solve software/hardware issues.
- Assists in the planning for new applications.
- Provides system leadership, back up and coverage for the Applications Analysts and the resolution of designated support calls.
- Ensures that all department and hospital guidelines are met for operation.
- All other duties as assigned by department.
Qualifications
High School Diploma/Equivalent is required.
Minimum of 6 months of experience in clinical and/or operations in healthcare environment.
Skills & Abilities:
Ability to prioritize and carry out multiple responsibilities simultaneously; detail-oriented and extremely well organized; excellent listening skills; comfortable speaking with both internal and external customers; excellent customer service skills; must be able to work independently or in a group as necessary.
Requires organizational skills, effective time-management, and detail oriented with an aptitude for problem solving; effective public relations and interpersonal communications; aptitude for understanding computer software and hardware. Ability to self- instruct; ability to promote team work by keeping others informed, participating effectively in group decision making, and by soliciting feedback about one’s effectiveness as a team member.
