What are the responsibilities and job description for the Director of Front Office position at Shaner Hotels?
About Shaner Hotels
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the industry, boasting a portfolio of over 65 properties with more than 7,500 rooms across 14 states and four countries.
Faro Blanco Resort & Yacht Club
Located on Marathon's waterfront, Faro Blanco Resort & Yacht Club features a historic lighthouse, a full-service marina, 125 accommodations, and a restaurant, solidifying its status as the premier resort in the Florida Keys.
Job Description
We are seeking an experienced Front Office Manager to join our team at Faro Blanco Resort & Yacht Club. The ideal candidate will possess excellent leadership skills, a strong understanding of hospitality operations, and a passion for delivering exceptional guest experiences.
Key Responsibilities
- Maintain a high quality of services offered to guests through the management of reservations, registration, bell services, telephone services, and guest accounting.
- Direct, implement, and maintain a strong service and management philosophy that guides staff performance.
- Prepare weekly work schedules and adjust throughout the week to meet business demands.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Requirements
- Minimum 1-3 years of front office management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
- Excellent communication skills, with ability to communicate effectively with guests, management, and co-workers.
- High school graduate or equivalent; some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
