What are the responsibilities and job description for the Front Desk Agent | Fairfield by Marriott Downtown Dayton position at Shaner Hotels?
ABOUT THE TEAM
Shaner Hotels has an amazing opportunity to join our team at our Fairfield Inn & Suites in the Water Street District of Dayton, Ohio. The Fairfield Inn Dayton features 98 modern guest rooms. We offer our guest a lobby bar, 24 / 7 market, fitness center, business center and flexible workspaces, free high-speed Internet, and complimentary breakfast.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies / procedures.
- Generate, print, and distribute daily reports to designated departments / personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
