What are the responsibilities and job description for the Banquet Captain | Hotel Celare, a Marriott Tribute Portfolio position at Shaner Operating Corporation?
About The Team
Shaner Hotels is in development with Crawford Hoying for our 171-key Tribute by Marriott in Cincinnati, Ohio. This project will feature multiple food and beverage outlets including a rooftop bar and state-of-the-art event spaces both outdoor and indoor. Hotel Celare will be located in The District at Clifton Heights - the newest mixed-use community ideally situated across the street from the University of Cincinnati’s campus in the Uptown Innovation Corridor. With a convenient location in the center of multiple hospitals, Findlay Market and the Cincinnati Zoo and Botanical Garden, Hotel Celare will be a short drive from downtown and some of the premier businesses in the region.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
- Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
- Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives.
- Responsible for responding and handling all guest related issues pertaining to the department.
- Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
- Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
- Other duties as assigned.
Responsibilities
The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
- Minimum of one year of experience in banquet operations; prior supervisory experience preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- ServSafe and/or food safety training.
- Alcohol awareness training (such as TIPS).
- Ability to write routine reports and correspondence.
- Ability to accurately compute mathematical calculations and use required measurement tools.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
