What are the responsibilities and job description for the Director of Rooms | Faro Blanco Resort & Yacht Club position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity to join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full-service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Assists with managing all aspects of employee performance to ensure productivity and a quality work environment.
- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s).
- Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
- Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns.
- Other duties as assigned.
Responsibilities
Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments perform work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum one year of front office management experience in the hospitality industry.
- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Knowledge of local activities and attractions appropriate for clientele.
